OneNote desktop version keeps uninstalling

Anonymous
2018-08-25T14:14:03+00:00

Yesterday (8/24/18), my desktop version of OneNote disappeared -- uninstalled itself.  I reinstalled Office on my desktop (64-bit Insider version), and OneNote desktop was restored.  Today, OneNote was missing again.  

What is going on?

Microsoft 365 Insider | OneNote | Windows

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  1. Anonymous
    2018-08-30T15:57:09+00:00

    Thank you very much, Stephen! I've sent you a private message with instructions on how to send those logs to me.

    Anyone else who'**** this issue and have run the diagnostic tool, please reply here so I can follow up with you for logs. Thank you!

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  2. Anonymous
    2018-08-29T17:18:15+00:00

    Have now run the diagnostics:

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  3. Anonymous
    2018-08-29T15:41:03+00:00

    Thank you for this info, Stephen! Could you help us investigate further by taking the 365 Setup Diagnostics steps I sent earlier? Much appreciated!

    Tony

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  4. Anonymous
    2018-08-28T21:17:01+00:00

    Hi Tony,

    Answer to above:

    1. FirstBootStatus REG_DWORD 0x02000202 (33554946)
    2. Yes
    3. Yes

    Reinstalled Windows on SurfacePro4 (Insider build 18219) 2 days ago, reinstalled Office365 1 day ago from downloaded ISO and then changed to insider ring. Office updated to latest build. OneNote was there and worked all day yesterday. Tried to launch this evening and it was no longer installed. All other Office apps are still installed.

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  5. Anonymous
    2018-08-28T19:41:08+00:00

    Thank you for this info, gjblack71! The behavior you saw is definitely unexpected, so I'd love your help in digging deeper. 

    Would you mind grabbing some logs for us so we can investigate further?

    1. Download office365setupdiagnostics.diagcab here http://aka.ms/office365logcollector to your local disk and run it. 
    2. Click Advanced and then "Run as Administrator"

    1. After it finishes, send me an email at tohe@microsoft.com so I can give you further instructions offline. 

    Thank you for your help!

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