OneNote desktop version keeps uninstalling

Anonymous
2018-08-25T14:14:03+00:00

Yesterday (8/24/18), my desktop version of OneNote disappeared -- uninstalled itself.  I reinstalled Office on my desktop (64-bit Insider version), and OneNote desktop was restored.  Today, OneNote was missing again.  

What is going on?

Microsoft 365 Insider | OneNote | Windows

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  1. Anonymous
    2018-09-08T18:40:29+00:00

    please help... I urgently need the OneNote 2016 desktop app back on my device... somehow in the last two or so weeks OneNote 2016 removed itself... it simply disappeared. I used to have it side by side with the regular win 10 app.

    i have tried several reinstalls of office 365 and to no avail. infact 365 is now installing without onenote.

    i'm not tech savy is there a link i can get for this?

    PS: the liks on the mircosoft website only redirect to the installing of the windows 10 app

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  2. Anonymous
    2018-09-02T10:58:38+00:00

    The problem appears to be solved today. After a lot of problems uninstalling Office 365, I finally succeeded by running o15-ctremove.diagcab . After reinstall using O365HomePremiumretail (Insider).Img,  32-bit version, OneNote 2016 works again, apparently without being uninstalled the next day. I also had to install OneTastic macros. Hoping it stays.

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  3. Anonymous
    2018-08-30T15:57:09+00:00

    Thank you very much, Stephen! I've sent you a private message with instructions on how to send those logs to me.

    Anyone else who'**** this issue and have run the diagnostic tool, please reply here so I can follow up with you for logs. Thank you!

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  4. Anonymous
    2018-08-29T17:18:15+00:00

    Have now run the diagnostics:

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  5. Anonymous
    2018-08-29T15:41:03+00:00

    Thank you for this info, Stephen! Could you help us investigate further by taking the 365 Setup Diagnostics steps I sent earlier? Much appreciated!

    Tony

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