Word can't print due to a problem with the printer setup

Anonymous

MS Word for Mac version 16.14

No changes to system. Word update installed yesterday, since that time, Word alone can't print from the system, pops this error each time before the print dialogue. Will not print. Other MS Office products still working fine (excel, etc). Printing from any other application on system also works fine. Reboot did not help either.

Any other ideas?

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Anonymous

Updated to 16.4.1 (180613) today and it seems to have fixed the bug.

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59 additional answers

Anonymous

2018-05-09T19:41:43+00:00

I also get an intermittent crash upon closing Word now:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000003390)

Date/Time: 2018-05-09 19:38:29 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.14.0.18050700

Crashed Module Name: Microsoft Word

Crashed Module Version: 16.14.0.180507

Crashed Module Offset: 0x000000000165dd89

Blame Module Name: Microsoft Word

Blame Module Version: 16.14.0.180507

UnsymbolicatedChecksum: 0913739E7C9EE839A72432D26F1D8A04

Blame Module Offset: 0x000000000165dd89

StackHash: ac46d35e0b0ed9da-dm_1_main

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: SHIP

Crashed thread Stack Pointer: 0x_00007ffeece79730

Audience: Production

AudienceGroup: Production

AudienceChannel: CC

Crashed thread: 0

{THREADS REMOVED/DELETED TO TRUNCATE MESSAGE LENGTH TO FIT THIS WINDOW}

Operating System Information

Operating System: Mac OS X 10.13.4 (Build 17E202)

CPU: Intel x86, Logical CPU Count: 4, Frequency: 2900 MHz

Physical Memory: 16384 MB

Device_model: MacBookPro9,2

Screen: 1280.000000 x 800.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1280.000000, 800.000000

Screen: 1920.000000 x 1080.000000, bitsPerPixel = 24, frame = 1280.000000, -280.000000, 1920.000000, 1080.000000

Microsoft Application Information:

ErrorReportingDeviceUUID: FDA2F1C0-F12A-516C-B7E2-F978085B1F50

ErrorReportingUUID: 22C2EDEC-C8A6-480A-A496-319C5D7D430F

ULS UUID: AEEBF059-A03B-402A-A04E-0776C2E51F42

CrashedLogSessionId: AEEBF059-A03B-402A-A04E-0776C2E51F42

TimeFromLaunch: 0 hours, 4 minutes, 41 seconds

CrashedSessionDuration: 281

Total errors on this client: 7

CrashedApp_Virtual_Memory_Size_MB: 6449.699

CrashedApp_Resident_Memory_Size_MB: 427.0468
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Anonymous

2018-05-09T22:56:52+00:00

There should be a new Fast build available in the next day or two. Can you let us know if this continues after the next build? In the meantime, if possible try setting the other Officejet printer as the default, and then changing the active printer to the Konica when you go to print.

-Jesse
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Anonymous

2018-05-15T09:01:55+00:00

This looks like a non-sensical answer, as the customer reports any other apps working without problems.

Put your efforts into fixing the bug in Word instead of having us mess around with a working system, please.
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Anonymous

2018-05-15T09:05:29+00:00

After installing the latest Fast build today (a few minutes ago) the error persists. <sarcasm>Keep trying, you are probably very close to either solving the problem or wrecking the system completely </sarcasm>
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