Word can't print due to a problem with the printer setup

Anonymous
2018-05-09T16:46:15+00:00

MS Word for Mac version 16.14

No changes to system.  Word update installed yesterday, since that time, Word alone can't print from the system, pops this error each time before the print dialogue. Will not print.  Other MS Office products still working fine (excel, etc). Printing from any other application on system also works fine.  Reboot did not help either.

Any other ideas?

Microsoft 365 Insider | Word | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2018-06-14T14:43:20+00:00

Updated to 16.4.1 (180613) today and it seems to have fixed the bug.

Was this answer helpful?

20+ people found this answer helpful.
0 comments No comments

59 additional answers

Sort by: Most helpful
  1. Anonymous
    2018-06-14T15:28:47+00:00

    Updated to 16.14.1 this morning and it's resolved our issues.  We run on Mac OSX 10.11 and 10.12 with Konica Bizhub 754e printers. We're implementing the 16.14.1 update to all of our systems.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-06-14T14:09:26+00:00

    16.14.1 showed up last night.

    Is this fixing the problem for anyone/everyone?  It appears to here for me, but I'm hoping to get more feedback from others before we sign off on it in our org.

    Thanks!

    Nope.  I have version 16.15 (180612), so that update didn't even apply to me.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-06-14T14:01:28+00:00

    16.14.1 showed up last night.

    Is this fixing the problem for anyone/everyone?  It appears to here for me, but I'm hoping to get more feedback from others before we sign off on it in our org.

    Thanks!

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-06-14T00:42:30+00:00

    Thanks a lot Cindy. Your suggestion worked fine for me. I am back to printing and exporting to PDF, things I was unable to do before you shared your fix.

    Was this answer helpful?

    0 comments No comments