Trouble signing into Office 365 account in OneNote

Anonymous
2017-09-22T17:20:55+00:00

I've been having trouble with the recent SLOW or FAST insider releases of Office 365 for MAC.

My organization uses SSO (Okta) with DUO two factor authentication.  

When the login process gets to the step where a window for DUO two factor authentication normally appears, I'm instead presented with an empty white window.  There are no dialog boxes, controls, etc...nothing appears.  My only option is to force quite OneNote.

This happens with any of the Office apps when I need to sign in.

This only happens with the recent SLOW or FAST builds, before that it worked fine on previous FAST releases.  I have reverted to the released version of Office 365 for MAC and it works as expected, so I'm pretty sure that this is a new bug perhaps 2 or 3 FAST releases back.

I am running OneNote 15.39 (170919).

Glad to supply any additional information.

Microsoft 365 Insider | OneNote | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

1 answer

Sort by: Most helpful
  1. Jim G 134K Reputation points MVP
    2017-09-25T17:02:27+00:00

    Click the Smile button in OneNote to send a report directly to the OneNote team.

    Was this answer helpful?

    0 comments No comments