Documents (Especially Word and Powerpoint) are taking a long time to open or save using Office Mac (O365 Vsn 16.80)

Anonymous
2023-11-21T13:20:53+00:00

for the last few months it has taken a long time for documents to open from Teams using office Mac. I have a Parallels partition on my machine and the same documents open in seconds using Office Windows. Casing point I have a Powerpoint presentation with about 100 slides in it (yes larger file size - 56MB but nothing that used to be a major issue). This document opening from Teams using Office Mac took over 5 minutes to open. The same file from the same location took 26 seconds (in its entirety) using Windows. The same thing occurs when saving

Any ideas? I have looked at the forums and tried a couple of things suggested but nothing seems to have worked as yet

Microsoft 365 Insider | Microsoft Teams | MacOS
Microsoft 365 Insider | Microsoft Teams | MacOS

A collaboration and communication platform that brings together chat, video meetings, file sharing, and app integration, enabling teams to work together effectively from anywhere, in real time.

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  1. Anonymous
    2024-08-10T11:46:04+00:00

    For this issue was related to anti-virus software I had (Sophos Home) is was causing ever office document to open very slowly from a network location.

    Once I shutdown the software all was normal.

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  3. Anonymous
    2024-02-22T18:59:27+00:00

    I'm operating on a 10GB network with a solid connection, and I am having the same issues.

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  4. Jim G 134K Reputation points MVP
    2023-11-22T18:54:59+00:00

    Hi Jason,

    The build number tells me you are using a beta channel build, but you posted to the forum for current channel. I moved your question to the correct forum. Please use the Insider forum for questions and comments about beta channel builds.

    Regarding your question, it seems that the time to open difference could be accounted for by network congestion or network speed. How fast is the connection?

    Is this a problem new to this week's beta channel build?

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  5. Anonymous
    2023-11-21T14:04:51+00:00

    Dear Jason Andrews1,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you

    First, I would like to confirm the following information so that I can narrow down this phenomenon:

    • Does this happen if you're using Teams on the web?
    • Does this happen in multiple files?
    • Is this happening for all files in Teams?
    • Does the same happen if you open this file directly from the PowerPoint application?

    We look forward to your reply. Thanks for your cooperation.

    Sincerely,

    Tin | Microsoft Community Moderator

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