Enable CoPilot in Planner

Dear david shobowale,

Thank you for reaching out.

According to our investigation, we noticed that multiple users have reported similar issues, and they were able to resolve them by raising a support ticket with the Microsoft back-end team. They can enable the feature at the server level.

Please contact your organization's admin to open a support ticket on your behalf. If you have admin permissions, please follow the steps below.

We sincerely apologize for the inconvenience and any disruption this may have caused.

To create a support ticket, you need to have admin privileges. If you are the Microsoft 365 admin of your organization, you can sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. Otherwise, please refer to How do I find my Microsoft 365 admin?

Thank you for your time and patience, we hope you have a great day!

Kind regards,

Community Moderator | Sophia

Hello Sophia Papadopoulos

Thank you for your reply.

we do have Teams Public Preview but I receive a blank error message when I click the premium/diamond button. Screenshot below: 

I’m happy to enroll, do you have any tips to enable this from within Planner?

Dear david shobowale,

Thank you for reaching out

According to the Microsoft official article below Currently, Copilot in Planner is only available for users with Project Plan 3 or Project Plan 5 licenses. If your organization does not have one of these licenses, you will not be able to access Copilot in Planner

click here --- >> Copilot in Planner (preview) begins roll out to the new Microsoft Planner in Teams | Microsoft Community Hub

While final pricing for Copilot in Planner has not been announced, if you already have aProject Plan 3 or Project Plan 5 license, you will be able to preview Copilot in Planner capabilities once it is rolled out to your organization. After we have fully rolled out, if you do not have a premium Project license, you can simply click on the diamond icon within the app where you can begin your free 30-day trial of advanced capabilities – including Copilot - in Planner or proceed with requesting a premium license.

For admins of organizations which the new Planner and Copilot has yet to be rolled out to, you can opt-in to Teams Public Preview to see the new Planner and experience Copilot in the new Planner earlier.

Note: We will be rolling out availability of Copilot in Planner (preview) progressively over the next few weeks so even if you meet the requirements above you may still not see it until it is fully rolled out.

Thank you for your time and patience, we hope you have a great day!

Kind regards,

Community Moderator | Sophia