normalemail.dotm error when closing outlook

Anonymous
2017-07-10T08:21:36+00:00

I frequently get the normalemail.dotm error when closing outlook for mac. This problem occured after a recent update to 15.37 (170707) in July 2017. I am an Office 365 user (Dutch language).

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Microsoft 365 Insider | Outlook | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Jim G 134K Reputation points MVP
2017-07-16T13:15:08+00:00

I moved your question to the Insider forum, as you are using an Insider Fast build of Outlook for Mac.

There is a new build (170712) of Outlook available to Insiders. In Outlook, go to the Help menu and choose Check for Updates to launch AutoUpdate, which should install the new build for you.

If you still have the problem after installing the new build, you might try renaming or deleting NormalEmail.dotm. To do this, you must ensure that you File > Quit both Word and Outlook. Then go to the hidden user Library folder.

How to Access Hidden User Library folder on Mac OS ...

The file path is

After you delete or rename the NormalEmail.dotm, the next time you open Outlook it should make a new, pristine copy.

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  1. Anonymous
    2017-07-11T15:14:34+00:00

    Hello Cindy,

    We have received some reports of this error and will further look into it. Could you please share a screenshot of this error? 

    Did you try opening the Outlook with a new profile to see if it works? Do not delete the old profile.

    From Finder, open the Applications folder.

    Ctrl+click or right-click Microsoft Outlook, and then click Show Package Contents.

    Open Contents > SharedSupport, and then double-click Outlook Profile Manager.

    Click the Create a new profile button "+" , and then type a name for the new profile.

    Click on this new profile >"gear button" > Set as Default. Restart Outlook for this change to take effect.

    Best Regards,

    Alison

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  2. Anonymous
    2017-07-28T00:30:11+00:00

    worked like a charm: I went to the folder, didn´t find NormalEmail.dotm but instead normal.dotm; renamed it to _normal.dotm and the annyoance was gone

    I also checked: open Outlook, open Word, close Outlook (while word is still open) and it closed without complaint: problem solved.

    THANK YOU!

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  3. Anonymous
    2017-07-14T15:38:52+00:00

    Hello Cindy,

    Do you have any update? For faster response on your issue, please use Contact Support on the Help menu in Outlook for Mac. If you have updated to the latest version, this option should be already available to you. For details, please refer to https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac/new-contact-support-feature-in-outlook-2016-for/d4fc21c4-25e2-4e10-b943-1fba6542b517

    Best Regards,

    Alison

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