Signatures no longer working

Anonymous
2022-07-15T19:32:57+00:00

Since the last update, my signatures are no longer functioning. When I select signatures in a new email window, it does not list any - it is simply blank, the divider bar, and then the menu option to open the Signature editing panel:

Then, once in the Signature editing panel, only my signatures for my exchange-based email account appear. Otherwise, all of my email accounts appear when I click the drop-down menu to select a different (IMAP/Gmail) account, but when I select any of the non-exchange email accounts, it shows "Accounts are not available.":

If I then click on the drop-down again, it opens a pop-up window stating "This option is available only when Microsoft Outlook is running. Do you want to start Outlook?"

Regardless of if I select either Yes or No, nothing happens.

Clearly, Outlook is already running, I am using Outlook to test this stuff. My signatures are there in the appdata folder as well, so it is not an issue of missing signatures either.

The steps I have attempted to resolve:

  • delete and remake signatures
  • run Outlook in safe mode
  • fully uninstall and reinstall office
  • delete all accounts, fully uninstalling and reinstalling office, and then adding the accounts again

This issue only started occurring earlier this week. So, is this just a beta issue, or is my office/outlook just completely broken?

Microsoft 365 Insider | Outlook | Windows

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  1. Anonymous
    2022-07-27T17:30:15+00:00

    Win 11 64 bit.

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  2. Anonymous
    2022-07-27T18:08:44+00:00

    That is the version I was on last evening when it was still broken.

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  3. Anonymous
    2022-08-01T19:22:22+00:00

    Confirmed, I'm on 2208 Build 16.0.15522.20000 and still having this problem and it's really been a huge inconvenience for weeks now. As someone who uses Microsoft 365 and Outlook to support multiple email accounts across different business domains, having to copy and paste different signatures for each account I switch between to email clients/vendors, it's a huge hassle and a big waste of time every day, every email.

    Additionally, I can't even use the support option within Outlook because it tells me to check my network connection - on the same computer that I'm online and replying to you from, and from inside an Outlook that actively sends and receives emails constantly. But I'm not sure what else I expect when trying to insert a signature tells me I need to be running Outlook, when I'm in Outlook staring at that error.

    Please provide an update on when this will be fixed.

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  4. Anonymous
    2022-08-01T20:23:35+00:00

    Yeah, the support functionality also seems to be facacte. Not great!

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  5. Anonymous
    2022-08-01T20:49:41+00:00

    @TO,

    If you have not done so please submit an In App ticket (Help, Contact Support). I know the team has at least one active ticket confirming the problem still exists in the latest build. It always helps to have a few tickets to confirm the issue and get appropriate logs to dev to investigate.

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