Signatures no longer working

Anonymous
2022-07-15T19:32:57+00:00

Since the last update, my signatures are no longer functioning. When I select signatures in a new email window, it does not list any - it is simply blank, the divider bar, and then the menu option to open the Signature editing panel:

Then, once in the Signature editing panel, only my signatures for my exchange-based email account appear. Otherwise, all of my email accounts appear when I click the drop-down menu to select a different (IMAP/Gmail) account, but when I select any of the non-exchange email accounts, it shows "Accounts are not available.":

If I then click on the drop-down again, it opens a pop-up window stating "This option is available only when Microsoft Outlook is running. Do you want to start Outlook?"

Regardless of if I select either Yes or No, nothing happens.

Clearly, Outlook is already running, I am using Outlook to test this stuff. My signatures are there in the appdata folder as well, so it is not an issue of missing signatures either.

The steps I have attempted to resolve:

  • delete and remake signatures
  • run Outlook in safe mode
  • fully uninstall and reinstall office
  • delete all accounts, fully uninstalling and reinstalling office, and then adding the accounts again

This issue only started occurring earlier this week. So, is this just a beta issue, or is my office/outlook just completely broken?

Microsoft 365 Insider | Outlook | Windows

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  1. Anonymous
    2022-10-06T23:45:47+00:00

    Restart Outlook and this should be resolved (even if you have previously)

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  2. Anonymous
    2022-10-07T13:51:25+00:00

    Restart Outlook and this should be resolved (even if you have previously)

    Some users are still having the issue after a reboot

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  3. Anonymous
    2022-10-07T20:33:21+00:00

    Hi all,

    The Outlook Team rolled back the Cloud Signatures feature from Current Channel to fix issues that you reported. The feature is still 100% at Beta and Current Channel Preview channels if you need to test with it. I expect the feature to be re-enabled at Current Channel ~10/24 with Version 2210.

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  4. Anonymous
    2022-10-10T19:45:48+00:00

    I did the registry hack a few days before @Gabriel Bratton's post, and it worked.

    After seeing his post, I removed the hack - and we're back to Signatures No Longer Working.

    Outlook 2211 15729.200002 CtR

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  5. Anonymous
    2022-10-10T19:56:35+00:00

    The only Channel the new Cloud Signatures was turned off was Current Channel. Based on your Build you must be on Beta Channel. The feature is still at Beta and CC Preview. There are fixes coming for the current issue but it is not rolled out yet. Please continue to use the workaround or switch to Current Channel until the fix comes out.

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