Signatures no longer working

Anonymous
2022-07-15T19:32:57+00:00

Since the last update, my signatures are no longer functioning. When I select signatures in a new email window, it does not list any - it is simply blank, the divider bar, and then the menu option to open the Signature editing panel:

Then, once in the Signature editing panel, only my signatures for my exchange-based email account appear. Otherwise, all of my email accounts appear when I click the drop-down menu to select a different (IMAP/Gmail) account, but when I select any of the non-exchange email accounts, it shows "Accounts are not available.":

If I then click on the drop-down again, it opens a pop-up window stating "This option is available only when Microsoft Outlook is running. Do you want to start Outlook?"

Regardless of if I select either Yes or No, nothing happens.

Clearly, Outlook is already running, I am using Outlook to test this stuff. My signatures are there in the appdata folder as well, so it is not an issue of missing signatures either.

The steps I have attempted to resolve:

  • delete and remake signatures
  • run Outlook in safe mode
  • fully uninstall and reinstall office
  • delete all accounts, fully uninstalling and reinstalling office, and then adding the accounts again

This issue only started occurring earlier this week. So, is this just a beta issue, or is my office/outlook just completely broken?

Microsoft 365 Insider | Outlook | Windows

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  1. Anonymous
    2022-07-19T14:23:37+00:00

    Hi all,

    Just to update the fix for signatures not working will be in Beta build 15519.10000. That build is not yet created so it will likely be a week or so before it becomes available. In the meantime, if you urgently need to work around it you can switch to Current Channel Preview or any other channel.

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  2. Anonymous
    2022-07-18T19:33:58+00:00

    Do you have an option to switch to Current Channel Preview? In Outlook click File, Office Account, Office Insider, Update Channel? If not, I will see if I can locate the reg key to enable switching. The Outlook Dev just checked in a fix but it might be a week or two before the fix gets to Beta.

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  3. Anonymous
    2022-07-18T19:15:29+00:00

    Was just coming here to figure out how to post the same problem. Tried running both Repair tools.

    Same symptoms:

    • Signature files are in proper %appdata% location
    • Blank on "Insert Signature"
    • Outlook tells me I need to run Outlook. When. I. Am. Running. Outlook.

    Signed up for Beta channel.

    Version 2208 Build 15511.20000 CtR

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  4. Anonymous
    2022-07-18T17:16:15+00:00

    Hi all,

    The Outlook In App Team has escalated this issue to the Outlook Team for a fix. If you urgently need to workaround it switch to CC Preview or CC channels. The issue only affects Beta and Dogfood channels at this point. I'll post back when we know the bug will be resolved.

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  5. Anonymous
    2022-07-16T10:52:15+00:00

    Hi,

    I am facing the same issue. This is due to Beta update. I had uninstalled and installed office again and it was working but when I signup for beta update and update office, this issue comes up.

    The issue started with the update to version 2208 ( Build 15511.20000 )

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