Signatures no longer working

Anonymous
2022-07-15T19:32:57+00:00

Since the last update, my signatures are no longer functioning. When I select signatures in a new email window, it does not list any - it is simply blank, the divider bar, and then the menu option to open the Signature editing panel:

Then, once in the Signature editing panel, only my signatures for my exchange-based email account appear. Otherwise, all of my email accounts appear when I click the drop-down menu to select a different (IMAP/Gmail) account, but when I select any of the non-exchange email accounts, it shows "Accounts are not available.":

If I then click on the drop-down again, it opens a pop-up window stating "This option is available only when Microsoft Outlook is running. Do you want to start Outlook?"

Regardless of if I select either Yes or No, nothing happens.

Clearly, Outlook is already running, I am using Outlook to test this stuff. My signatures are there in the appdata folder as well, so it is not an issue of missing signatures either.

The steps I have attempted to resolve:

  • delete and remake signatures
  • run Outlook in safe mode
  • fully uninstall and reinstall office
  • delete all accounts, fully uninstalling and reinstalling office, and then adding the accounts again

This issue only started occurring earlier this week. So, is this just a beta issue, or is my office/outlook just completely broken?

Microsoft 365 Insider | Outlook | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

65 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-10-06T15:37:01+00:00

    I am having the same issues described. Using Gmail. Cannot create a ticket. It says I need to be signed with my Office account to get assistance....and I am signed in. I am not on Beta. Version 2209 (Build 15629.20156 Click-to-Run)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-10-03T15:45:58+00:00

    I found a way to disable the Roaming Signature: https://support.portal.exclaimer.com/hc/en-gb/articles/5300182785053-How-to-disable-the-Microsoft-Outlook-Roaming-Signatures-feature

    This has worked for me, so I'll come back to the feature when its actually working!!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2022-10-03T15:30:32+00:00

    October 3rd - just done an Office Update, and this issue persists, exactly as described. This is a released version - NOT beta.

    I cannot add, nor access any of my signatures.

    Is it possible to disable Roaming Signature feature until it actually works?

    Steve.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-08-05T21:04:24+00:00

    Hi all,

    A quick update that the next signature fix will be in Beta build 15603.10000 that should go out sometime next week or so.

    --

    I am also investigating why Contact Support is not working.

    For those of you on Beta that cannot create an In App Ticket via Help, Contact Support, can you please collect this log below and post the specifics. The log is fairly innocuous. If you see anything private let me know and I will contact you via Forum Moderation.

    First:

    Go to Help, Contact Support and attempt to submit a ticket.

    Second:

    Please post the contents of this log file:

    C:\Users<username>\AppData\Local\Temp\Outlook Logging*ContactSupportReliability.log*

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2022-08-01T20:23:35+00:00

    Yeah, the support functionality also seems to be facacte. Not great!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments