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I'm on Word 16.15 (Office Insider Fast), and printing has become a nightmare. I can only get one successful print job sent before printing quits completely and I have to quit and re-open Word...
I see others have had this issue - any resolution/workarounds?
***Screencast Recording of Error Experience***
***Description of Problem***
On Word 16.15, I get the following error message when attempting to print:
"Word can't print due to a problem with the printer setup."
After I acknowledge the error, the normal print dialogue pops up and I am able to complete the print normally.
But if I try to print again (after the initial print is complete), I get the same error message, but the print preview window reports "0 of 0 pages". When I click the print button, nothing actually gets sent to the printer.
If I quit word and restart, then I can print again for that initial time, but not for additional prints thereafter. Each print requires me to close Word, re-open, and start the process again.
All other MS Office apps print without error. All other system applications print without error.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for your report as well as the recording. I've passed this along to the team investigating the issue.
-Jesse
I have the same problem on my Mac, OS 10.13.5, and my Epson printer, XP-760. There is no similar problem if I open a document (however created) in Word 2011, or in other applications. I have checked that I have the latest Epson printer driver.
Thank you for the information. The Word team is investigating.
-Jesse
This issue should be resolved. Please reboot your Mac then try launching Word and trying to print. An update may or may not be available, but the fix should be applied either way.
-Jesse
I've restarted my computer only to be able to print once then experience the same error again and not be able to print at all.