Word can’t print due to a problem with the printer setup

Anonymous
2018-06-01T19:46:26+00:00

I'm on Word 16.15 (Office Insider Fast), and printing has become a nightmare. I can only get one successful print job sent before printing quits completely and I have to quit and re-open Word...

I see others have had this issue - any resolution/workarounds?

***Screencast Recording of Error Experience***

***Description of Problem***

On Word 16.15, I get the following error message when attempting to print:

"Word can't print due to a problem with the printer setup."

After I acknowledge the error, the normal print dialogue pops up and I am able to complete the print normally.  

But if I try to print again (after the initial print is complete), I get the same error message, but the print preview window reports "0 of 0 pages". When I click the print button, nothing actually gets sent to the printer. 

If I quit word and restart, then I can print again for that initial time, but not for additional prints thereafter. Each print requires me to close Word, re-open, and start the process again.

All other MS Office apps print without error.  All other system applications print without error.

  • Word for Mac Version: 16.15 (180530)
  • MacOS Version: 10.13.4
  • Printer: Epson WorkForce 7720
  • Printer Driver Version 10.08
Microsoft 365 Insider | Word | MacOS

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  1. Anonymous
    2018-06-01T20:33:55+00:00

    Thank you for your report as well as the recording. I've passed this along to the team investigating the issue.

    -Jesse

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