Excel Crashed

Question

Excel Crashed

Anonymous

My excel for Mac (Officer Home & Bussiness 2019) crashed. but other applications are ok to go in.Tried to install the Office again still the same.Tried to instal an Office 365 into my Macbook Pro still the same. Anyone can help here?The error comes out likes below :-------------------------------------Translated Report (Full Report Below)-------------------------------------Incident Identifier: DDB95449-D887-4C4C-89A0-0D9FA5D4BFC4CrashReporter Key: C2FE35B9-8EBC-4DF9-DF13-28F45661B656Hardware Model: MacBookPro15,2Process: Microsoft Excel [16136]Path: /Applications/Microsoft Excel.app/Contents/MacOS/Microsoft ExcelIdentifier: com.microsoft.ExcelVersion: 16.58 (16.58.22011705)Code Type: X86-64 (Native)Role: DefaultParent Process: launchd [1]Coalition: com.microsoft.Excel [1445]Date/Time: 2022-01-19 21:37:38.6227 +0800Launch Time: 2022-01-19 21:37:38.4995 +0800OS Version: macOS 12.1 (21C52)Release Type: UserReport Version: 104Exception Type: EXC_CRASH (SIGKILL (Code Signature Invalid))Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYTermination Reason: CODESIGNING 1 Triggered by Thread: 0Thread 0 Crashed:0 0x111154ac0 _dyld_start + 01 0x10abf3000 ???Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000 rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ff7b530cbc8 r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000 r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000 rip: 0x0000000111154ac0 rfl: 0x0000000000000200 cr2: 0x0000000000000000 Logical CPU: 0Error Code: 0x00000000 Trap Number: 0Binary Images: 0x111150000 - 0x1111bbfff (*) <cef5a27a-d50b-3020-af03-1734b19bc8c5> ??? 0x10abf3000 - 0x10da7afff (*) <859985ec-84d1-345e-a3d9-df314cd730db> Error Formulating Crash Report:dyld_process_snapshot_get_shared_cache failedEOF-----------Full Report-----------{"app_name":"Microsoft Excel","timestamp":"2022-01-19 21:37:38.00 +0800","app_version":"16.58","slice_uuid":"859985ec-84d1-345e-a3d9-df314cd730db","build_version":"16.58.22011705","platform":0,"bundleID":"com.microsoft.Excel","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.1 (21C52)","incident_id":"DDB95449-D887-4C4C-89A0-0D9FA5D4BFC4","name":"Microsoft Excel"}{ "uptime" : 3000, "procLaunch" : "2022-01-19 21:37:38.4995 +0800", "procRole" : "Default", "version" : 2, "userID" : 501, "deployVersion" : 210, "modelCode" : "MacBookPro15,2", "procStartAbsTime" : 3073694127563, "coalitionID" : 1445, "osVersion" : { "train" : "macOS 12.1", "build" : "21C52", "releaseType" : "User" }, "captureTime" : "2022-01-19 21:37:38.6227 +0800", "incident" : "DDB95449-D887-4C4C-89A0-0D9FA5D4BFC4", "bug_type" : "309", "pid" : 16136, "procExitAbsTime" : 3073815713102, "cpuType" : "X86-64", "procName" : "Microsoft Excel", "procPath" : "/Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel", "bundleInfo" : {"CFBundleShortVersionString":"16.58","CFBundleVersion":"16.58.22011705","CFBundleIdentifier":"com.microsoft.Excel"}, "storeInfo" : {"deviceIdentifierForVendor":"B67E57F4-56C7-59DD-8213-75ED45CB4695","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "com.microsoft.Excel", "crashReporterKey" : "C2FE35B9-8EBC-4DF9-DF13-28F45661B656", "bridgeVersion" : {"build":"19P647","train":"6.1"}, "sip" : "enabled", "isCorpse" : 1, "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGKILL (Code Signature Invalid)"}, "termination" : {"namespace":"CODESIGNING","flags":66,"code":1}, "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0}, "faultingThread" : 0, "threads" : [{"triggered":true,"id":78663,"threadState":{"r13":{"value":0},"rax":{"value":0},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":0},"rsi":{"value":0},"r8":{"value":0},"cr2":{"value":0},"rdx":{"value":0},"r10":{"value":0},"r9":{"value":0},"r15":{"value":0},"rbx":{"value":0},"trap":{"value":0},"err":{"value":0},"r11":{"value":0},"rip":{"value":4581575360,"matchesCrashFrame":1},"rbp":{"value":0},"rsp":{"value":140701873523656},"r12":{"value":0},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":0}},"frames":[{"imageOffset":19136,"symbol":"_dyld_start","symbolLocation":0,"imageIndex":0},{"imageOffset":0,"imageIndex":1}]}], "usedImages" : [ { "source" : "P", "arch" : "x86_64", "base" : 4581556224, "size" : 442368, "uuid" : "cef5a27a-d50b-3020-af03-1734b19bc8c5", "name" : "" }, { "source" : "P", "arch" : "x86_64", "base" : 4475269120, "size" : 48791552, "uuid" : "859985ec-84d1-345e-a3d9-df314cd730db", "path" : "\u0004", "name" : "\u0004" }], "vmSummary" : "ReadOnly portion of Libraries: Total=48.8M resident=0K(0%) swapped_out_or_unallocated=48.8M(100%)\nWritable regions: Total=8992K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8992K(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 8K 2 \n__DATA 1808K 3 \n__DATA_CONST 3008K 2 \n__LINKEDIT 2316K 4 \n__TEXT 47.0M 2 \n=========== ======= ======= \nTOTAL 117.9M 15 \n", "legacyInfo" : { "threadTriggered" : { }}, "trialInfo" : { "rollouts" : [ { "rolloutId" : "607844aa04477260f58a8077", "factorPackIds" : { "SIRI_MORPHUN_ASSETS" : "6103050cbfe6dc472e1c982a" }, "deploymentId" : 240000066 }, { "rolloutId" : "60da5e84ab0ca017dace9abf", "factorPackIds" : { }, "deploymentId" : 240000008 }, { "rolloutId" : "602ad4dac86151000cf27e46", "factorPackIds" : { "SIRI_DICTATION_ASSETS" : "614a34c5eae97a2111628dc5" }, "deploymentId" : 240000290 }, { "rolloutId" : "5ffde50ce2aacd000d47a95f", "factorPackIds" : { }, "deploymentId" : 240000090 }, { "rolloutId" : "5fc94383418129005b4e9ae0", "factorPackIds" : { }, "deploymentId" : 240000207 }, { "rolloutId" : "601d9415f79519000ccd4b69", "factorPackIds" : { "SIRI_TEXT_TO_SPEECH" : "61c0d3122be4e338e11ae9e1" }, "deploymentId" : 240000362 } ], "experiments" : [ { "treatmentId" : "c4ac6461-f0e0-47b0-a630-f7739342ca3b", "experimentId" : "60c785f07aa5af21f0101872", "deploymentId" : 400000012 } ]}, "reportNotes" : [ "dyld_process_snapshot_get_shared_cache failed"]}Model: MacBookPro15,2, BootROM 1715.60.5.0.0 (iBridge: 19.16.10647.0.0,0), 4 processors, Quad-Core Intel Core i5, 2.4 GHz, 8 GB, SMC Graphics: Intel Iris Plus Graphics 655, Intel Iris Plus Graphics 655, Built-InDisplay: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, OnlineDisplay: DELL U2711, 1920 x 1080 (1080p FHD - Full High Definition), MirrorOff, OnlineDisplay: DELL SE2417HG, 1920 x 1080 (1080p FHD - Full High Definition), MirrorOff, OnlineMemory Module: BANK 0/ChannelA-DIMM0, 4 GB, LPDDR3, 2133 MHz, Micron, MT52L512M32D2PF-09Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, LPDDR3, 2133 MHz, Micron, MT52L512M32D2PF-09AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 19:26:30 version 9.30.464.0.32.5.76 FWID 01-45ccefcdBluetooth: Version (null), 0 services, 0 devices, 0 incoming serial portsNetwork Service: Wi-Fi, AirPort, en0USB Device: USB3.0 HubUSB Device: USB31BusUSB Device: Magic Keyboard with Touch ID and Numeric KeypadUSB Device: USB2.0 HubUSB Device: T2BusUSB Device: Touch Bar BacklightUSB Device: Touch Bar DisplayUSB Device: Apple Internal Keyboard / TrackpadUSB Device: HeadsetUSB Device: Ambient Light SensorUSB Device: FaceTime HD Camera (Built-in)USB Device: Apple T2 ControllerThunderbolt Bus: MacBook Pro, Apple Inc., 47.5Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5[Moved from Excel/ For Home/ Mac]

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Answer 1

Jim G 134K MVP

Hi

This was fixed in an update.

Open Microsoft Word or PowerPoint, then go to the Help menu and choose Check for Updates to get the update.

Please post future questions and comments about beta builds to the main forum heading called Office Insider. That forum is designed specifically for beta builds.

Thanks

0 comments

Answer 2

Same issue as of this morning's update. Tried running the suggestions on the MS Mac Excel problems page but they did not help (https://support.microsoft.com/en-us/topic/excel-for-mac-error-the-application-microsoft-excel-quit-unexpectedly-462f7d44-feb1-ecfa-f9c4-c899917eda64). Downloaded new version of Excel from web but problem persisted.

Here is what worked for me to FIX the issue (rolling back to an earlier release of Excel but not changing the other apps. Thanks to the user who posted this on another thread:

>> RushabhRaval Replied on January 19, 2022

ReplyIn reply to DanielChirillo's post on January 19, 2022

Thanks a lot!

This worked and saved me hours. Here's what I did

Dragged Excel App from Applications folder to Trash
Downloaded Excel (16.57) from https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac
Unchecked Auto-update to avoid Excel getting updated to buggy version
Restart

Boom! >>

Problem was Office 365 beta update (16.58.22011705). Rolling back to Excel 16.57 did the trick.

Answer 3

Anonymous

I'm having similar issue since MS Office update on 1/11/22. I'm running on beta MacOS 12.2 Beta (21D5039d).

Word and PowerPoint work fine but Excel will not open at all. If I download the 2016 version it works but as soon as I run auto update the problem returns.

0 comments