Outlook Search/Indexing Keeps Getting Broken

Anonymous
2017-05-10T01:33:16+00:00

What is going on with the search feature in Outlook?  It wasn't working for awhile, and I found that I could "downgrade" to a version that was working, and that worked for me for awhile.  I monitored the threads posting about the issue, and found that it was corrected in a new version, so I updated to the latest version, and it continued to work.  The next automatic update (I believe it was 1704 8067.2032 but maybe 8067.2018) broke the feature again.  Instead of attempting to try to figure out which version it worked in, and "downgrading" again, I decided to wait it out.  Today 8067.2070 was released with "fixes", but the search functionality has not been restored.

I know that MSFT is aware of the problem because there are plenty of posts that acknowledge the issue, as well as several that say they have addressed the issue, but then an update is released, and it is broken again.  What is the real story - lack of sufficient regression testing, or ???  When will a permanent fix be introduced?

Thanks!

-tim

Microsoft 365 Insider | Outlook | Windows

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  1. Anonymous
    2017-05-17T21:07:13+00:00

    Hi Gabriel,

    Thank you for your reply.  I am on 1704 (8067.2115 CTR).  I was on 8067.2020 as I noted when I posted on May 9.  My Outlook profile is as follows:

    My default email and outlook file is POP3 PST - on which search currently is NOT working

    I have a Microsoft exchange account OST on which search is working

    I have 3 PST accounts that are used as storage on which search is working

    I have a Hotmail exchange account OST on which search is working

    My problem is only on the POP3/PST account.

    I didn't have the time to deal with creating a new profile right now, but will try it later if you still want me to.  Instead, I downgraded to 1702 (7870.2031) which you referenced as correcting the problem, and voila, search began working as expected.

    I then updated back to 1704 (8067.2115) using Update Now, and it stopped working again.  Is this sufficient for what you need, or do you still want me to try creating a new profile?

    Any other thoughts or suggestions?

    Thanks again!

    -tim

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  2. Anonymous
    2017-05-17T18:47:47+00:00

    TL,

    In Outlook click File, Office Account and let me know the version listed there under Subscription Product.

    What specifically is search not working on?  Is it a POP account or a PST file you created to move data to?  

    Can you please try creating a new Outlook Profile and see if the problem still repros, https://support.office.com/en-us/article/Create-an-Outlook-profile-F544C1BA-3352-4B3B-BE0B-8D42A540459D.  

    I worked with the product team on the original bug and the repro machine they used to debug it is running the 8067.2103 build and I am not seeing the issue.  Once I know what build you are on I will try changing to that build and double check.  

    Edit to add this link which was the original issue, https://support.office.com/en-us/article/Outlook-search-stops-working-after-updating-to-build-7870-2020-and-higher-0bcf0b06-320d-40c3-8cf0-7e3df90793ed?ui=en-US&rs=en-US&ad=US.

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