MS Loop page freeze

Anonymous
2023-09-19T13:32:54+00:00

Hello,

I have an issue with the MS Loop app from both desktop and web clients.

When I open a MS Loop specific page, the page freeze and after a while it pops up a message that say that the page is not responding and it asks me if I want to close or reload the page. If I reload I have the same issue.

I am unable to work on those pages anymore.

Those pages contains some objects like tables and tasks list. And the task list is also a loop component.

The issue occurs after the update of Loop happened on 14.09.2023

Hope can help to understand the source of the problem, otherwise pls ask for more details.

Thanks

[Moved from Other / For business / Other]

Microsoft 365 Insider | Loop | Other
Microsoft 365 Insider | Loop | Other

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2023-09-20T18:55:00+00:00

    Howdy,

    This same issue affects us as well. There seems to be a memory leak when you have too many loop components on a single page. Two solutions I've found:

    1. Use the Loop app on your phone. The phone app does not suffer from the memory leak. (Both the Loop app on desktop and browser are Node.js based and have the same issues.)
    2. Not using the offending Loop page:
      1. Close the Loop webpage (often by creating a new tab before closing the offending page, otherwise it doesn't work.)
      2. Open a new Loop webpage and quickly change to a different Loop page.
      3. The webpage may crash again after you successfully get off the offending Loop page, but closing and reopening Loop seems to fix the issue.

    I very much look forward to this bug getting fixed so we can get back to playing with this cool tool.

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  2. Anonymous
    2023-09-19T23:07:59+00:00

    Hi Claudio Rava Altea

    Greetings!

    Thank you for posting in Microsoft Community.

    We understand that you need help with this concern. We will work together to achieve your desired resolution.

    Please note that Microsoft Loop is still on a beta preview, and we should expect some minor issues that will occur while using it.

    This could be caused by a number of factors, including browser compatibility issues or a problem with the app itself. Here are a few things you can try to resolve the issue:

    1. Clear your browser cache and cookies, then try accessing the page again but make sure to back up your important settings and data on your browser.
    2. Try accessing the page using a different browser or device to see if the issue persists.
    3. Check if there are any updates available for your browser or the MS Loop app and install them if necessary.
    4. Access Loop via In-Private browser.
    5. Restart your device and try again.

    We look forward to your reply.

    Sincerely

    Juhn Jac

    Microsoft Forum Moderator

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