MS Loop page freeze

Anonymous
2023-09-19T13:32:54+00:00

Hello,

I have an issue with the MS Loop app from both desktop and web clients.

When I open a MS Loop specific page, the page freeze and after a while it pops up a message that say that the page is not responding and it asks me if I want to close or reload the page. If I reload I have the same issue.

I am unable to work on those pages anymore.

Those pages contains some objects like tables and tasks list. And the task list is also a loop component.

The issue occurs after the update of Loop happened on 14.09.2023

Hope can help to understand the source of the problem, otherwise pls ask for more details.

Thanks

[Moved from Other / For business / Other]

Microsoft 365 Insider | Loop | Other
Microsoft 365 Insider | Loop | Other

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2024-02-09T10:01:49+00:00

    We are having the same issue.

    Reported in the app, but the freezing makes using Loop quite frustrating. We're migrating from Notion to Loop but this stalls the process as stakeholders are complaining.

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  3. Anonymous
    2023-09-20T21:57:50+00:00

    Hi Claudio Rava Altea

    Thank you for the reply.

    Only our engineering team can figure this thing out, by providing feedback on Loop you can relay your concerns to them, and you can also help them by pinpointing the issue on Loop online.

    Sincerely

    Juhn Jac

    Microsoft Forum Moderator

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  4. Anonymous
    2023-09-20T21:39:59+00:00

    Exactly.

    The amount of loop components could be a possible cause. Not sure if related to a memory leak, as I have 32GB on my PC, always with free memory.

    All the pages affected are where I have more than 3 loop components, or pages where there is 1 component used also in such "heavy pages".

    What you suggest as solution is what I'm doing to workaround the problem as well, but the affected pages are still unaccessible, other then for few seconds.

    I tried with a different browsers (Chrome & Edge) and clearing the caches/cookies, but it didn't help.
    While on mobile I haven't any issue.

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  5. Anonymous
    2023-09-20T20:57:50+00:00

    Hi Claudio Rava Altea

    Thank you for the reply.

    Microsoft Loop is still on a beta preview, and we expect it to give some issues while it's being used.

    During this preview we want to hear from you to help improve your experience – so send us your feedback in the app to help us shape the journey.

    In the bottom right corner, select Help> Give feedback.

    Giving feedback in Microsoft Loop

    On Android or iOS, tap your profile picture at the top left to find Help and feedback.

    I appreciate the possible solutions that you have provided in here and others can surely use that to temporarily fix the problem.

    Thank you!

    Sincerely

    Juhn Jac

    Microsoft Forum Moderator

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