Notebooks Backup in OneNote is no longer working

Hi,

Thanks for your reply but this solution doesn't make sense to me as the first link describes Windows level backups of the file system but the restore link is for restoring backups made in OneNote, not Windows. Even if you identified the cached notebook files at the file system layer this provides no way to backup and restore individual notebooks.

What I want is a solution for OneNote backup to work as it should as described

https://support.office.com/en-us/article/Back-up-notes-f58b34b0-611d-435e-87fa-7942a1767af4#ID0EAABAAA=OneNote\_2016,\_OneNote\_2013,\_OneNote\_2010

Surely the product should work as designed?

My colleague sitting beside me in the office installed Office 2016 today (not Office 365), created a few Notebooks, some in the cloud and some local and did a backup exactly as I have been trying and his works perfectly.

Perhaps the Office 365 distribution is broken?

For possible resolution, you can try to repair Office, or re-install Office 365.

Let us know how it goes.

Hi John,

Thanks for the reply but I have tried both options of repair and complete uninstall from control panel and re-install. The symptoms remain the same. I tried closing all the notebooks and re-opening one of the smaller ones and still it only backs up Quicknotes.

To isolate the concern, we would like to know if you're receiving any error messages. If yes, send us a screenshot.

Regards.