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Help!!
I have multiple email accounts in Outlook 365.
When I select the default signature for Account A for new messages and replies/forward and click OK I can the create a new email using that signature.
However my default signature for Account B changes to "none".
I then reselect the default signature for Account B and click OK and I can then create new emails using that signature.
But, the default signature for Account A has changed to "none".
Each time I use a different email account I have to reselect the email signature before I create or reply to an email in that email account.
This behaviour, as far as I can determine, has only commenced since the look changed and the option was available to sync signatures across devices.
I'm currently on:
Looking at the "What's New" information, there was an update on November 6, 2020, Version 2012 (Build 13430.20000).
That update is when I started having issues with my email signatures!
The update notes included:
Outlook
Same signature on all devices
Your signature is stored in the cloud. Create it once and use it everywhere you use Outlook for Windows.
I think there is an issue in that my signatures are not being stored and hence I'm having to apply them each time I use a different email address.
Anyone have any ideas as to how to resolve this issue without creating a new profile?
A Microsoft application for managing email, calendars, contacts, and tasks across devices and platforms.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Wow! that is pretty incredible knowing the machine behind Microsfoft!.. I will try to get a hold of them and see if they can resolve it.
Cheers.
Marc.
Hi, unfortunately I haven't been able to resolve the problem! I've given up trying and just cut and paste signatures as necessary. I was wasting time setting up my account signatures only for them to disappear.
Hello, have you found a solution to this? I'm having the same issue. I have 7 email address for different customers / companies, and it's a bit annoying having to check to make sure the proper address is assigned to your email. I switched from mailbird to outlook, and I didn't have that issue before.
OK, I was just going by the presence of outlook.com.au for the account in the screenshot. I had no way of knowing that was a paid account somehow.
But maybe it's because the feature has been "temporarily paused," according to the Office 365 Roadmap (current release date is now December CY2020):
Outlook for Windows: Signature cloud settings
ROLL OUT TEMPORARILY PAUSED FOR NOVEMBER 2020. Your Signature settings are stored in the cloud so your experience is consistent when you access Outlook for Windows on any computer.
I think the email service that you're using is the determining factor for this and "Store my Outlook settings in the Cloud."
You appear to be using a free Outlook.com account, not a paid Office 365 account.
I am using a PAID Microsoft 365 Account.
The text is quoted from the update I've referred to.
I am still looking for a solution.