Unified labeling, sensitivity icon not showing on toolbar

Anonymous
2018-12-06T19:15:09+00:00

I have migrated my labels from AIP to Security and Compliance in Office365. I have published the labels and have label policy. I have Office 2019 for Mac version 16.21 from Insider FastTrack so its completely up to date as of this post. Yet I still get no icon in any of my office applications on the Mac. I am logged in to the application using my Office365 account. Any suggestions?

Microsoft 365 Insider | Word | MacOS

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Anonymous
2018-12-10T22:02:46+00:00

Thank you for the information. I'll get this passed along.

-Jesse

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  1. Anonymous
    2018-12-10T17:48:47+00:00

    Hi

    It's hard to tell, but I think Jesse is asking you to make sure you are actually logged into your Office 365 in Word. To do that, in Word go to File > New from Template to display the template gallery.

    Click the circle in the upper left part of the gallery and check your login information. If you're not signed in, then sign in.

    If you are signed in, sign out then restart your Mac, and then sign in again.

    Jessie and Jim,

    I have tried that. I made sure I was logged in with Office365 account (one that has license to AIP, and Exchange Online Plan 1) multiple times along with restarting the Mac. Sensitivity button still does not appear.

    Any more ideas?

    Thanks!

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  2. Anonymous
    2018-12-10T19:47:56+00:00

    I have reached out to the team that works on this feature. I will let you know once I have any further information for you.

    -Jesse

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  3. Anonymous
    2018-12-10T19:59:02+00:00

    A couple of questions from the team, if you could confirm for me:

    1. What is the full build number that you are currently running? You can see that under the Word > About Word menu (or equivalent in any app). Look for the line that reads "16.xx (xxxxxx)."
    2. Does the label button not show up at all, or does it show as disabled?
    3. Are you signed in using an AAD account?

    -Jesse

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  4. Anonymous
    2018-12-10T20:16:03+00:00

    A couple of questions from the team, if you could confirm for me:

    1. What is the full build number that you are currently running? You can see that under the Word > About Word menu (or equivalent in any app). Look for the line that reads "16.xx (xxxxxx)."
    2. Does the label button not show up at all, or does it show as disabled?
    3. Are you signed in using an AAD account?

    -Jesse

    1. I cannot get exact right now since we are partners and this is a client but I do know it was up-to-date on Insider Fast track as I manually checked for an update on December 6. It was 16.21 the part I remember clearly and believe build was 18120500
    2. The button does not show at all.
    3. Yes, the account is in Office365 and shows up in AAD.

    Thanks!

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