Microsoft Outlook for Mac - IMAP account not behaving

Anonymous
2022-03-04T05:58:49+00:00

I'm using Outlook for Mac - business - new version

I have 365 business account and 6 imap accounts and 2 Apple Me accounts.

2 of the IMAP accounts are not synching properly for sent and draft email FROM Outlook. It's almost like they're only syncing local sent mail and draft email without sending to the server. If I send or set up a draft in Mac Mail, they sync fine to outlook, but if I do the same in outlook - I don't see them in Mac Mail.

I have the same set up on a MacBook and works fine

This was not an issue until I had to wipe my Mac a set up from new - previously it was fine.

So it seems like it's isolated to my Mac and Outlook, but I don't know hat to look for or where to go to fix it.

I've removed the accounts and added them back in, but the same.

I should add received mail in Junk etc is all fine. If I file email in Outlook in a folder, it syncs ok.

It's just email CREATED in Outlook that isn't synching! How weird, but that may be what someone needs to answer this one for me!

HELP!

Microsoft 365 Insider | Outlook | MacOS

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  1. Jim G 134K Reputation points MVP
    2022-03-09T17:37:32+00:00

    When you say you moved the accounts, do you mean you moved the profile file from one Mac to the other?

    Outlook profiles identities

    Each Identity is a folder, except that Identities are now called “Profiles” and the Profile folders are not in the Documents folder.

    Profiles are folders in the hidden Library folder.

    In Finder, press Shift+Command+L to display the hidden library folder.

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  2. Anonymous
    2022-03-08T21:57:36+00:00

    Hi - yes, only 2 of the 6 imap accounts. Both Macs were using new, 1 worked, 1 didn't. Moved the non working to old, it now works after changing the server mailboxes. New Outlook still doesn't work though.

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  3. Gérard Oomens 131.2K Reputation points Volunteer Moderator
    2022-03-08T17:55:43+00:00

    Ankita moved the thread from the outlook.com forum:

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  4. Jim G 134K Reputation points MVP
    2022-03-08T16:50:52+00:00

    Hi Ron,

    Sorry about Ankita not paying attention to the forum category. You're in the right place!!

    Just to clarify, only 2 of the 6 IMAP accounts are misbehaving, and only one of two Macs running the beta channel build is affected. Do I have that right?

    And just to be sure, are both Macs using regular Outlook or "New" Outlook?

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  5. Jim G 134K Reputation points MVP
    2022-03-08T16:47:58+00:00

    Hi Ankita

    This forum is EXCLUSIVELY for Insider beta build users. Ron is in the correct forum. You apparently did not notice you are in the INSIDER forum.

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