Microsoft Outlook for Mac - IMAP account not behaving

Anonymous
2022-03-04T05:58:49+00:00

I'm using Outlook for Mac - business - new version

I have 365 business account and 6 imap accounts and 2 Apple Me accounts.

2 of the IMAP accounts are not synching properly for sent and draft email FROM Outlook. It's almost like they're only syncing local sent mail and draft email without sending to the server. If I send or set up a draft in Mac Mail, they sync fine to outlook, but if I do the same in outlook - I don't see them in Mac Mail.

I have the same set up on a MacBook and works fine

This was not an issue until I had to wipe my Mac a set up from new - previously it was fine.

So it seems like it's isolated to my Mac and Outlook, but I don't know hat to look for or where to go to fix it.

I've removed the accounts and added them back in, but the same.

I should add received mail in Junk etc is all fine. If I file email in Outlook in a folder, it syncs ok.

It's just email CREATED in Outlook that isn't synching! How weird, but that may be what someone needs to answer this one for me!

HELP!

Microsoft 365 Insider | Outlook | MacOS

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  1. Jim G 134K Reputation points MVP
    2022-04-18T16:19:43+00:00

    Hi Tom,

    Installing the beta channel build should give you access to Contact Support on the Help menu in Outlook. Please use that channel to alert Microsoft to this problem.

    Thanks.

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  2. Anonymous
    2022-04-18T12:31:11+00:00

    Good Morning,

    I've updated to v 16.61 and the problem continues. A few days ago, my iMap mail started to sync and did so for several hours but then I needed to restart my Mac. After the restart, the iMap mail no longer synced once again.

    Very odd.

    Maybe it's a firewall or cert issues?

    Thank you,

    Tom

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  3. Jim G 134K Reputation points MVP
    2022-04-17T15:24:45+00:00

    Hi Tom,

    The Office Insider forum is for beta channel comments and questions. 16.60 is the current channel regular release.

    If you're using the beta channel, please install the current 16.61 update and test again.

    If you're using the regular release build of Outlook please post to the Community > Microsoft 365 and Office forum. https://answers.microsoft.com/en-us/msoffice/forum

    Thanks.

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  4. Anonymous
    2022-04-17T01:40:42+00:00

    Hi Ron,

    I'm having a nearly identical issue. Mac Studio (brand new) and new install of Outlook 16.60. My Exchange email syncs just fine but not my IMAP email. The junk, trash, etc sync...but the inbox doesn't. Very strange.

    Did you find a solution?

    Thank you,

    Tom

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  5. Anonymous
    2022-03-09T22:31:31+00:00

    Yes, when I change to old, I had to set up again.

    Are you suggesting I should change something in the hidden library folder? You've said it's in the Library folder but not where?

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