Has there been an update to the dimensions of the teams backgrounds? March 13, 2025

Anonymous
2025-03-13T19:17:57+00:00

We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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  1. Anonymous
    2025-03-20T13:47:48+00:00

    Confirming the same issue on both Mac and PC

    Mac Version: 25060.203.3471.5023

    PC Version: 25060.205.3499.6849

    It is not affecting all machines/users. Some users are still able to upload images without issue, where others are getting this error - even though they are on the same version of Teams.

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  2. Anonymous
    2025-03-20T13:56:46+00:00

    We have fixed the Problem, uninstall Teams and downloading the act. Version with ending .2155 from Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams. Than the backgrounds works.

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  3. Anonymous
    2025-03-20T13:59:58+00:00

    We use the version of Teams ending with .2155.

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  4. Anonymous
    2025-03-20T14:22:34+00:00

    With version 25044.2208.3471.2155, we have no issues with the Teams backgrounds; old and newly created ones can be added again without any problems.

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  5. Anonymous
    2025-03-20T14:31:42+00:00

    We have fixed the Problem, uninstall Teams and downloading the act. Version with ending .2155 from Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams. Than the backgrounds works.

    That is not a "fix" it is a workaround. This is not practical when you have several thousand users on a mix of PC and Macs and they dont have admin rights.

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    20+ people found this answer helpful.
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