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We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?
Customizing the visual backdrop during video calls to enhance privacy or presentation
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We have the same here, all Company Users with Windows Notebooks have the problems.
I've been testing sizes and 1200 x 675 pixels uploads and keeps the same ratio as 1920 x 1080.
Will Microsoft be releasing updated dimensions? This issue came with the latest update.
Reported through teams feedback. TYSM!
We are having the same issue. Any pictures we try to upload will result in the error: invalid size (even when it's within size limit). But if you use the same picture and use app like Photos to resize/reduce it to 90%-75% and save, the new file will upload fine. It's the only workaround we have at this time.
Same problem here... Is there already a solution for this problem?
At our office 2 colleagues have the same problem. Other colleagues with the same version don't have this problem.
Very strange ...