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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?
Customizing the visual backdrop during video calls to enhance privacy or presentation
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Great to see a potential resolution for Windows users. Does anyone have any insights how to fix this on MacOS?
What version are you on? This was fixed on both windows and mac with the latest releases!
I am Version 25060.203.3471.5023 (25060.203.3471.5023). I have tried running auto-update. What can I do to force a new version? I have also uninstalled and re-downloaded Teams.
I am Version 25060.203.3471.5023 (25060.203.3471.5023). I have tried running auto-update. What can I do to force a new version? I have also uninstalled and re-downloaded Teams.
I had the same issue. Downloading the latest version still resulted in the same problem. What worked for me was reducing the image size to 1800 pixels or less.
Good day,
Just checking if there's any updates or a fix for this issue.
Kind regards