Has there been an update to the dimensions of the teams backgrounds? March 13, 2025

Anonymous
2025-03-13T19:17:57+00:00

We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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  1. Anonymous
    2025-04-02T19:47:29+00:00

    My Teams just had an update available, and the issue is now corrected for me on versions:

    Mac: 25072.1704.3539.4369

    PC: 25072.1609.3541.7814

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  2. Anonymous
    2025-04-07T09:18:39+00:00

    Hi there,

    I have a similar issue. I can't upload an image even though it's the correct size.

    Thanks.

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    1 person found this answer helpful.
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  3. Anonymous
    2025-04-07T09:40:33+00:00

    Hi,

    We have the same problem in our organization. Can't upload literally any background, not matters if its .png or jpg.

    Best regards.

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  4. Anonymous
    2025-04-07T09:48:41+00:00

    Hi, I reduced my image today to 1600 width and that seemed to work. Not ideal, but at least I have something for now.

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  5. Anonymous
    2025-04-07T12:37:42+00:00

    Here's what worked for me. Had same issue after getting new computer with Win11.

    Delete the files in MSTeams cache

    1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
    2. Open the Run dialog box by pressing the Windows logo key Image +R.
    3. In the Run dialog box, enter the following path, and then select OK. COPY and PASTE this: %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
    4. Delete all files and folders in the directory.
    5. Restart Teams.

    After restarting teams, I was able to upload my own background images. Hope that helps.

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    6 people found this answer helpful.
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