Has there been an update to the dimensions of the teams backgrounds? March 13, 2025

Dear Angie,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description regarding "Has there been an update to the dimensions of the teams backgrounds? March 13, 2025 ". To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

• May I double confirm that you get same situation after quit Team and restart it?
• May I double confirm that the image file format is either JPG or PNG?
• May I know if you get same behavior after clearing Teams cache and resetting Teams app? Kindly follow the steps for New Teams Clear Teams cache - Microsoft Teams | Microsoft Learn
• May I know if you background
• May I know the Teams version you are using? To check this kindly go to three dots ... (top right corner) --> Settings --> About Teams
• May I please know if other users in your organization are experiencing same situation?
• Would you mind providing the entire screenshot of the error message you are experiencing?

We are looking forward to your response!

Best regards,

Inema |Microsoft Community Moderator

Hi Inema,

I am using Version 25044.2407.3474.4587 (25044.2407.3474.4587). Yes, this happens after restarting. Multiple people in our company are having this issue, trying both jpeg and png on both Mac and PC. Our original images are 1920 x 1080 pixel. This is not working and we get the error below.

As this effects multiple users on our teams, we would need to send out a company wide cache clear, if that is the case. I will try shortly on mine and reply back.

Thank you!

Angie

I'm on Mac. I tried to clear cache but I am not permitted. These were the returns I got from terminal:

Classic teams : “No such file or directory”

New teams: “Operation not permitted”

Dear Angie,

Many thanks for the prompt response!

After thorough research, I notice similar behavior that has been reported previously, some users reported the same scenario, it could be possible a service degradation.

If you have the organization admin permission, you can also raise a service request to report this symptom to our online channel through the Microsoft 365 admin center. A support agent can further connect with you remotely, for further troubleshooting and involve the backend team where need be. Get support for Microsoft 365 for business -- Online support.

Alternatively, you may also provide report to our dedicated Teams developer team directly via in app feedback site. To do this, click on Three dot (next to your notification icon on the right top corner) -->Feedback-->Report Problem This tool allows you to describe the feature in detail and submit it directly to our product development team for review. I will do the same on my end.

I will also revert back when I get more info on this. Your patience and cooperation are much appreciated.

Best regards

Inema | Community Moderator

Our company is having the same problem. Users reported it this morning. Two helpdesk people tried it and got the same results, even with images that have been used before.