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We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?
Customizing the visual backdrop during video calls to enhance privacy or presentation
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it's not theory for our tenant. all users can add backround pictures that are smaller than 250kB. maybe this restriction differs where your tenant is.
We have been using files that are 2MBs without issue. To test your theory, I put one in Photoshop and decreases the size by 50% and then reduced the quality so that the "file size" was below 200kbs. The same error occurs.
No - we've got Teams premium as we use Town Hall to brodcast. And it doesn't work for us either even with teams premium licences.
Are trying to add backround pictures with Teams application? If you have premium licence, your administrators can make custom background policy in Teams admin center and add pictures to all users. Don't know though, if this 250kB restriction affects that too.
No - we've got Teams premium as we use Town Hall to brodcast. And it doesn't work for us either even with teams premium licences.
"Invalid size" is about file size, not the resolution. File has to be smaller than 250kB (used to be atleast 1MB) and then you can upload it. Maybe they are promoting Teams Premium with this change.