Has there been an update to the dimensions of the teams backgrounds? March 13, 2025

Anonymous
2025-03-13T19:17:57+00:00

We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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  1. Anonymous
    2025-03-27T19:10:16+00:00

    Hello, I had the same issue after fresh install of Windows and Office 365.

    I have solved this the following way:

    • Went to Windows configuration > Apps > Installed Applications;
    • Found Microsoft Teams, clicked the 3 dots on the very right > Advanced Options;
    • Scrolled down until I saw Restore option and clicked on "Restore" button.

    After that I was able to add the backgrounds that was failing before.

    I hope I have helped someone.

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  2. Anonymous
    2025-03-27T17:24:26+00:00

    lol.. hopefully it is not like the OneDrive sync issue at the beginning of the year where they said the same thing... then 3 updates later it was still broken! I don't understand why they can't just create a service health issue when they know an issue is occuring! It is impossible to explain these issues to users that insist on seeing official documentation that there is a known issue.

    I don't see anything in Service Health or Message Center today.
    I'm starting to have more users report this issue and as you said it would be great to see an advisory or something.

    Does anybody else see anything? It's possible I'm overlooking it.

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  3. Anonymous
    2025-03-27T13:44:26+00:00

    We have this same error

    Work around is to change the background size

    • Open in paint
    • hit Ctrl + W to resize
    • change PIXEL to 1600
    • and save the file

    This will allow you to upload the image

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  4. Anonymous
    2025-03-27T10:13:54+00:00

    Thanks for this tip!

    I was able to use images with a width of up to 1800px width (height of 1013px in 16:9) – because 1801px was 1px too much ;-)

    And it doesn't matter whether JPG or PNG.

    Maybe only for me:

    The imported background images are saved in this directory (thanks to @Martin Le Blanc in this thread):

    %userprofile%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

    Manually copied images were ignored (but maybe I should have restarted "more than just" Teams?)

    This has worked for me too. Thanks very much.

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  5. Anonymous
    2025-03-27T09:27:00+00:00

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