Has there been an update to the dimensions of the teams backgrounds? March 13, 2025

Anonymous
2025-03-13T19:17:57+00:00

We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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  1. Anonymous
    2025-04-08T08:01:10+00:00

    I am Version 25060.203.3471.5023 (25060.203.3471.5023). I have tried running auto-update. What can I do to force a new version? I have also uninstalled and re-downloaded Teams.

    I had the same issue. Downloading the latest version still resulted in the same problem. What worked for me was reducing the image size to 1800 pixels or less.

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  2. Anonymous
    2025-04-07T23:21:35+00:00

    I am Version 25060.203.3471.5023 (25060.203.3471.5023). I have tried running auto-update. What can I do to force a new version? I have also uninstalled and re-downloaded Teams.

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  3. Anonymous
    2025-04-07T21:53:05+00:00

    What version are you on? This was fixed on both windows and mac with the latest releases!

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  4. Anonymous
    2025-04-07T21:46:34+00:00

    Great to see a potential resolution for Windows users. Does anyone have any insights how to fix this on MacOS?

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  5. Anonymous
    2025-04-07T12:37:42+00:00

    Here's what worked for me. Had same issue after getting new computer with Win11.

    Delete the files in MSTeams cache

    1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
    2. Open the Run dialog box by pressing the Windows logo key Image +R.
    3. In the Run dialog box, enter the following path, and then select OK. COPY and PASTE this: %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
    4. Delete all files and folders in the directory.
    5. Restart Teams.

    After restarting teams, I was able to upload my own background images. Hope that helps.

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    6 people found this answer helpful.
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