Has there been an update to the dimensions of the teams backgrounds? March 13, 2025

Anonymous
2025-03-13T19:17:57+00:00

We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

84 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-03-17T23:09:34+00:00

    We are having the same issue. Any pictures we try to upload will result in the error: invalid size (even when it's within size limit). But if you use the same picture and use app like Photos to resize/reduce it to 90%-75% and save, the new file will upload fine. It's the only workaround we have at this time.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  2. Anonymous
    2025-03-17T17:15:48+00:00

    Reported through teams feedback. TYSM!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2025-03-17T17:09:04+00:00

    I've been testing sizes and 1200 x 675 pixels uploads and keeps the same ratio as 1920 x 1080.

    Will Microsoft be releasing updated dimensions? This issue came with the latest update.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  4. Anonymous
    2025-03-17T14:59:19+00:00

    We have the same here, all Company Users with Windows Notebooks have the problems.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  5. Anonymous
    2025-03-17T14:55:36+00:00

    Our company is having the same problem. Users reported it this morning. Two helpdesk people tried it and got the same results, even with images that have been used before.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments