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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?
Customizing the visual backdrop during video calls to enhance privacy or presentation
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With version 25044.2208.3471.2155, we have no issues with the Teams backgrounds; old and newly created ones can be added again without any problems.
We use the version of Teams ending with .2155.
We have fixed the Problem, uninstall Teams and downloading the act. Version with ending .2155 from Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams. Than the backgrounds works.
Confirming the same issue on both Mac and PC
Mac Version: 25060.203.3471.5023
PC Version: 25060.205.3499.6849
It is not affecting all machines/users. Some users are still able to upload images without issue, where others are getting this error - even though they are on the same version of Teams.
Same problem here... Is there already a solution for this problem?
At our office 2 colleagues have the same problem. Other colleagues with the same version don't have this problem.
Very strange ...