Has there been an update to the dimensions of the teams backgrounds? March 13, 2025

Anonymous
2025-03-13T19:17:57+00:00

We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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  1. Anonymous
    2025-03-21T19:00:11+00:00

    I just went through this with a team member. We were only able to get it to accept images at 800 x 448 and 72ppi in JPG format. Obv the resolution wasn't fabulous but it was better to have the proper image than not. Hopefully this helps some peeps out until Microsoft can figure out the bug :-)

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  2. Anonymous
    2025-03-21T16:36:58+00:00

    I went through the "Clear cache" route. It does work, however there is a mistake on the path provided, at least in my case. It has to end with MSTeams, not just Teams.

    Now, let's hope Microsoft will properly fix this.
    %userprofile%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft*MSTeams*

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  3. Anonymous
    2025-03-21T08:36:34+00:00

    Hi

    I was having the same issue. I manually uploaded the custom images to the "Uploads" folder within the Teams cache folder and this enabled me to select the desired custom image in the background settings during a call. I realize this is not a solution for administrators that need to deploy a customized background to many users, but if you are the only affected user, this might help

    Regards

    SC

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  4. Anonymous
    2025-03-20T21:32:38+00:00

    Indeed! At least I have the support call written response to show that Microsoft knows that it is an issue.

    John

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  5. Anonymous
    2025-03-20T20:56:41+00:00

    lol.. hopefully it is not like the OneDrive sync issue at the beginning of the year where they said the same thing... then 3 updates later it was still broken! I don't understand why they can't just create a service health issue when they know an issue is occuring! It is impossible to explain these issues to users that insist on seeing official documentation that there is a known issue.

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