Has there been an update to the dimensions of the teams backgrounds? March 13, 2025

Anonymous
2025-03-13T19:17:57+00:00

We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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  1. Anonymous
    2025-03-25T17:59:13+00:00

    I was having this same issue; I resolved it by uninstalling my current version of Teams and then downloading and reinstalling again.

    I followed DJ_984's approach and it worked. Nothing else seemed to work. Thanks for the tip!

    Reinstalled:

    Version

    You have Microsoft Teams version 25044.2208.3471.2155. You've got the latest version. It was last checked on 3/25/2025.

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  2. Anonymous
    2025-03-25T16:46:21+00:00

    This must be some kind of bug after a recent update. I have simlar backgrounds that were already added, with the same resolution working fine. I just can't add any new ones. This would lead me to believe it is not intended and MS needs to patch/fix.

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  3. Anonymous
    2025-03-25T15:34:13+00:00

    We have the same issue.

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  4. Anonymous
    2025-03-25T14:58:47+00:00

    I was having this same issue; I resolved it by uninstalling my current version of Teams and then downloading and reinstalling again.

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  5. Anonymous
    2025-03-25T14:47:08+00:00

    We tried all these workarounds but the only thing that has worked was to reduce the size of the original images to 1800x1012px. Then Teams will let you upload them. Smaller works too, as long as they are in 16:9 format.

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    5 people found this answer helpful.
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