Has there been an update to the dimensions of the teams backgrounds? March 13, 2025

Anonymous
2025-03-13T19:17:57+00:00

We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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  1. Anonymous
    2025-03-26T14:56:58+00:00

    "Invalid size" is about file size, not the resolution. File has to be smaller than 250kB (used to be atleast 1MB) and then you can upload it. Maybe they are promoting Teams Premium with this change.

    If that is the case...... then why do the ones I added months ago work? They are the same resolution and file size as the one I just tried to add and got the error. ALl the ones prior to this recent update are working just fine.

    my guess is that this is bug and it affects adding new pictures, not use of old pics.

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  2. Anonymous
    2025-03-20T20:56:41+00:00

    lol.. hopefully it is not like the OneDrive sync issue at the beginning of the year where they said the same thing... then 3 updates later it was still broken! I don't understand why they can't just create a service health issue when they know an issue is occuring! It is impossible to explain these issues to users that insist on seeing official documentation that there is a known issue.

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  3. Anonymous
    2025-03-20T15:12:10+00:00

    Reverting back to an older version of teams worked for you? I did mention in my reports that it was with the new update.

    Unfortunately we can't revert back versions, our corporate way of working is locked down.

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  4. Anonymous
    2025-03-20T13:56:46+00:00

    We have fixed the Problem, uninstall Teams and downloading the act. Version with ending .2155 from Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams. Than the backgrounds works.

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  5. Anonymous
    2025-03-20T07:46:40+00:00

    Same problem here... Is there already a solution for this problem?

    At our office 2 colleagues have the same problem. Other colleagues with the same version don't have this problem.

    Very strange ...

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