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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?
Customizing the visual backdrop during video calls to enhance privacy or presentation
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This is happening for me as well. The image size is within the image file size limits and specifications and yet it's saying it's not accpeted. I have tried clearing cache and resetting. Please help.
Olá!!
Tive esse problema, entrei em contato com o suporte Microsoft via chat e me foi orientado mudar a imagem para dimensão 1800x1800. Após isso, consegui colocar a foto no background sem problemas.
I'm now able to upload custom 1920 x1080 backgrounds........ but wasnt able to, just the same.
I have found a workaround. Import your images into PPT and then export from PPT as png. It's like magic!