New Teams - How do you remove users from the "Pick an account" / Login screen?

Anonymous
2023-12-01T12:57:48+00:00

While testing "New Teams" I have noticed that the "Pick an account" / Login screen shows the previous users that have logged in, even if they have clicked "sign out".

When clicking on those users, it also logs them in without asking for a password.

After reading other posts here, I have tried deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Doing this has stopped the accounts from being logged in without a password, but the accounts still appear on the "Pick an account" / Login screen.

They do not show in classic teams or any other application and there are no additional accounts in the "Access Work and School" windows setting page.

I have also tried to fully remove and reinstall Teams but the accounts are still visible.

Does anyone have a solution for this?

Thanks

EDIT:

I have found a possible solution:

Delete:
%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache

Then restart the PC.

This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

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  1. Anonymous
    2024-02-15T08:51:52+00:00

    I have some issue right now with the new Ms.Teams apps and done with your solution. Very helpful, thank you so much ablyth.

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  2. Anonymous
    2024-02-15T10:04:26+00:00

    This worked for me until a reboot the next day it came back

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  3. Anonymous
    2024-02-15T10:59:37+00:00

    After i applied this fix the issue has not returned on any of the machines ive done it on.

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  4. Anonymous
    2024-02-21T10:37:29+00:00

    Looked at the script. All the ren commands point to %LocalAppData% which on my computer points to C:\Users<username>\AppData\local. And it end into the folder local. But the 2 first ren command, has the Local folder after the %LocalAppData%. That means that these 2 ren command are looking for a folder under C:\Users<username>\AppData\local\Local.... which doesn't exist(At least on my pc). So it looks like the 2 first ren commands are pointing to a location that probably doesn't exist. I think those 2 should point to "%LocalAppData%\Microsoft\OneAuth\accounts" and "%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe". Just an observation, haven't tested it.

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  5. Anonymous
    2024-02-21T16:28:35+00:00

    I tried various methods here without success until I combined various methods together. A bit of "a belt and braces" approach. Or a scatter gun approach and hoping something worked. Which it did. I now need a more elegant script and gradually remove the unnecessary commands. I know I have del and ren commands which probably conflict.

    Anyway, this worked on a test laptop. When I open Teams now, its like a brand new install without any accounts remembered.

    I can't take all the credit or blame. Like I said, I copied parts of other scripts here and other parts I found on other forums......

    This runs as a batch file in the startup folder of the generic account that logs into Windows on a shared conference laptop.

    That's why we don't want individual users' Teams accounts appearing in the accounts to choose.

    pushd "C:\Users<USERNAME>\Downloads" 2>nul && ( rd /Q /S "C:\Users<USERNAME>\Downloads" 2>nul & popd )

    taskkill /F /IM Teams.exe

    taskkill /F /IM msteams.exe

    taskkill /F /IM "Microsoft.AAD.BrokerPlugin.exe"

    del "C:\Users<USERNAME>\AppData\Roaming\Microsoft\Teams\desktop-config.json" /q

    rmdir "C:\Users<USERNAME>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" /s /Q

    del "C:\Users<USERNAME>\AppData\Local\Packages\MicrosoftTeams_8wekyb3d8bbwe\*.*" /F /s /Q

    del "C:\Users<USERNAME>\AppData\Roaming\Microsoft\Windows\Recent\*.*" /F /s /Q

    del "C:\Users<USERNAME>\AppData\Roaming\Microsoft\Windows\Network Shortcuts\*.*" /F /s /Q

    ren C:\Users<USERNAME>\AppData\Local\Microsoft\OneAuth\accounts accounts_old

    ren C:\Users<USERNAME>\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe MSTeams_8wekyb3d8bbwe_OLD

    ren C:\Users<USERNAME>\AppData\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" "Microsoft.AAD.BrokerPlugin_OLD

    ren C:\Users<USERNAME>\AppData\Microsoft\OneAuth OneAuth_OLD

    ren C:\Users<USERNAME>\AppData\Microsoft\TokenBroker TokenBroker_OLD

    ren C:\Users<USERNAME>\AppData\Microsoft\IdentityCache IdentityCache_OLD

    ren C:\Users<USERNAME>\AppData\Microsoft\Teams Teams_OLD

    reg delete HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Teams /f

    Feel free to recommend changes to make it more elegant

    Regards,

    Michael

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