New Teams - How do you remove users from the "Pick an account" / Login screen?

Anonymous
2023-12-01T12:57:48+00:00

While testing "New Teams" I have noticed that the "Pick an account" / Login screen shows the previous users that have logged in, even if they have clicked "sign out".

When clicking on those users, it also logs them in without asking for a password.

After reading other posts here, I have tried deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Doing this has stopped the accounts from being logged in without a password, but the accounts still appear on the "Pick an account" / Login screen.

They do not show in classic teams or any other application and there are no additional accounts in the "Access Work and School" windows setting page.

I have also tried to fully remove and reinstall Teams but the accounts are still visible.

Does anyone have a solution for this?

Thanks

EDIT:

I have found a possible solution:

Delete:
%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache

Then restart the PC.

This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

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  1. Anonymous
    2024-01-21T12:29:12+00:00

    Worked for us also. Lazy Microsoft making the customers as their beta testers.

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  2. Anonymous
    2024-01-24T12:34:10+00:00

    Same issues for me.

    This is the script ive written to do the job...

    there are plenty of parts in this thread which do not work as folder names etc are incorrect

    TASKKILL /IM MS-Teams.exe /F

    ren "%LocalAppData%\Local\Microsoft\OneAuth\accounts" "accounts_old"

    ren "%LocalAppData%\Local\Packages\MSTeams_8wekyb3d8bbwe" "MSTeams_8wekyb3d8bbwe_OLD" /f /q

    ren "%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" "Microsoft.AAD.BrokerPlugin_OLD"

    ren "%LocalAppData%\Microsoft\OneAuth" "OneAuth_OLD"

    ren "%LocalAppData%\Microsoft\TokenBroker" "TokenBroker_OLD"

    ren "%LocalAppData%\Microsoft\IdentityCache" "IdentityCache_OLD"

    ren "%AppData%\Microsoft\Teams" "Teams_OLD"

    reg delete "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Teams" /f

    shutdown -r -t 20

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  4. Anonymous
    2024-02-07T13:08:53+00:00

    Didn't work for me 😡

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  5. Anonymous
    2024-02-14T21:00:45+00:00

    This worked, and I tried all the other options

    Nick Phillips wrote a script above, and I just opened a Command Prompt (ran as Administrator), pasted the script in and rebooted, that other user was gone!

    TASKKILL /IM MS-Teams.exe /F

    ren "%LocalAppData%\Local\Microsoft\OneAuth\accounts" "accounts_old"

    ren "%LocalAppData%\Local\Packages\MSTeams_8wekyb3d8bbwe" "MSTeams_8wekyb3d8bbwe_OLD" /f /q

    ren "%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" "Microsoft.AAD.BrokerPlugin_OLD"

    ren "%LocalAppData%\Microsoft\OneAuth" "OneAuth_OLD"

    ren "%LocalAppData%\Microsoft\TokenBroker" "TokenBroker_OLD"

    ren "%LocalAppData%\Microsoft\IdentityCache" "IdentityCache_OLD"

    ren "%AppData%\Microsoft\Teams" "Teams_OLD"

    reg delete "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Teams" /f

    shutdown -r -t 20

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    7 people found this answer helpful.
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