New Teams - How do you remove users from the "Pick an account" / Login screen?

Anonymous
2023-12-01T12:57:48+00:00

While testing "New Teams" I have noticed that the "Pick an account" / Login screen shows the previous users that have logged in, even if they have clicked "sign out".

When clicking on those users, it also logs them in without asking for a password.

After reading other posts here, I have tried deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Doing this has stopped the accounts from being logged in without a password, but the accounts still appear on the "Pick an account" / Login screen.

They do not show in classic teams or any other application and there are no additional accounts in the "Access Work and School" windows setting page.

I have also tried to fully remove and reinstall Teams but the accounts are still visible.

Does anyone have a solution for this?

Thanks

EDIT:

I have found a possible solution:

Delete:
%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache

Then restart the PC.

This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

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  1. Anonymous
    2023-12-22T21:48:43+00:00

    I usually don't like removing all folder content like this, but this was the only solution. Tried removing just %LocalAppData%\Microsoft\OneAuth just like @Kris MUNDORFF suggested but it didn't work. It must be some combination of files inside those folders... Microsoft could implement the context menu to "Forget this account" on the new teams.

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  2. Anonymous
    2023-12-29T23:34:13+00:00

    This worked for me. Thank You so much!

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  3. Anonymous
    2024-01-05T18:24:29+00:00

    Hi,

    No need to delete all the folders.

    1. Check if process ms-teams.exe is still running and kill it.
    2. Rename %LocalAppData%\Microsoft\OneAuth\accounts or remove the content.
    3. Start Teams, the primary account will automatically be recreated.

    Cheers,

    This worked for me.

    I confirmed I the accounts were not connected in the windows settings - accounts page and removed Teams items from the Windows Credentials Manager.

    Then I followed Kris' steps, and the accounts were removed, the only account that came back was the account signed into the computer.

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  4. Anonymous
    2024-01-05T21:56:45+00:00

    I had the same problem (name showing even after a logout). The way I was able to clear previous login accounts from showing was the following in win11:

    Start

    Settings

    Apps (on the left)

    Installed apps (on the right)

    search for Teams; click the 3 dots next to "Microsoft Teams (work or school)"; select Advanced options

    Scroll down to the Reset section; select the second Reset button ("If this app isn't working right, reset it. The app's data will be deleted").

    Thx,

    Andy

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    30+ people found this answer helpful.
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  5. Anonymous
    2024-01-10T23:52:01+00:00

    I am experiencing the same issue and it is a bit annoying!!

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