New Teams - How do you remove users from the "Pick an account" / Login screen?

Anonymous
2023-12-01T12:57:48+00:00

While testing "New Teams" I have noticed that the "Pick an account" / Login screen shows the previous users that have logged in, even if they have clicked "sign out".

When clicking on those users, it also logs them in without asking for a password.

After reading other posts here, I have tried deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Doing this has stopped the accounts from being logged in without a password, but the accounts still appear on the "Pick an account" / Login screen.

They do not show in classic teams or any other application and there are no additional accounts in the "Access Work and School" windows setting page.

I have also tried to fully remove and reinstall Teams but the accounts are still visible.

Does anyone have a solution for this?

Thanks

EDIT:

I have found a possible solution:

Delete:
%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache

Then restart the PC.

This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

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  1. Anonymous
    2023-12-04T15:50:15+00:00

    Hi, I have censored the emails/names, but this is the screen I am referring to.

    I have tested this on different computers, on Windows 10 and 11, and have not seen any way to remove the names from this list.

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  2. EmilyS_726 28,995 Reputation points Volunteer Moderator
    2023-12-04T13:25:23+00:00

    Can you share a screenshot of this particular step where it asks you to pick an account, just in case what you mentioned may not be what I have in mind. Thanks!

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  3. Anonymous
    2023-12-04T09:37:06+00:00

    Hi, I have done this but the accounts still show in the "Pick an account" list.

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  4. EmilyS_726 28,995 Reputation points Volunteer Moderator
    2023-12-01T22:54:53+00:00

    Hello,

    You can launch Registry Editor, and hold down Ctrl + F, do a search of the exact match for the email address, whenever you find it, you can delete it.

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  5. Anonymous
    2023-12-01T18:31:59+00:00

    Hello Ablyth,

    Thank you for the clarification.

    With you observation of the issue, we can agree that the issue is from the new teams app.

    Please note that there are known issues within the new Teams app and this could be part of them. Subsequent updates will work on the improvements.

    https://learn.microsoft.com/en-us/microsoftteams/new-teams-known-issues

    Regards.

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