New Teams - How do you remove users from the "Pick an account" / Login screen?

Anonymous
2023-12-01T12:57:48+00:00

While testing "New Teams" I have noticed that the "Pick an account" / Login screen shows the previous users that have logged in, even if they have clicked "sign out".

When clicking on those users, it also logs them in without asking for a password.

After reading other posts here, I have tried deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Doing this has stopped the accounts from being logged in without a password, but the accounts still appear on the "Pick an account" / Login screen.

They do not show in classic teams or any other application and there are no additional accounts in the "Access Work and School" windows setting page.

I have also tried to fully remove and reinstall Teams but the accounts are still visible.

Does anyone have a solution for this?

Thanks

EDIT:

I have found a possible solution:

Delete:
%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache

Then restart the PC.

This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

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  1. Anonymous
    2024-02-21T10:37:29+00:00

    Looked at the script. All the ren commands point to %LocalAppData% which on my computer points to C:\Users<username>\AppData\local. And it end into the folder local. But the 2 first ren command, has the Local folder after the %LocalAppData%. That means that these 2 ren command are looking for a folder under C:\Users<username>\AppData\local\Local.... which doesn't exist(At least on my pc). So it looks like the 2 first ren commands are pointing to a location that probably doesn't exist. I think those 2 should point to "%LocalAppData%\Microsoft\OneAuth\accounts" and "%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe". Just an observation, haven't tested it.

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  2. Anonymous
    2024-02-15T10:59:37+00:00

    After i applied this fix the issue has not returned on any of the machines ive done it on.

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  3. Anonymous
    2024-02-15T10:04:26+00:00

    This worked for me until a reboot the next day it came back

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  4. Anonymous
    2024-02-15T08:51:52+00:00

    I have some issue right now with the new Ms.Teams apps and done with your solution. Very helpful, thank you so much ablyth.

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  5. Anonymous
    2024-02-14T21:00:45+00:00

    This worked, and I tried all the other options

    Nick Phillips wrote a script above, and I just opened a Command Prompt (ran as Administrator), pasted the script in and rebooted, that other user was gone!

    TASKKILL /IM MS-Teams.exe /F

    ren "%LocalAppData%\Local\Microsoft\OneAuth\accounts" "accounts_old"

    ren "%LocalAppData%\Local\Packages\MSTeams_8wekyb3d8bbwe" "MSTeams_8wekyb3d8bbwe_OLD" /f /q

    ren "%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" "Microsoft.AAD.BrokerPlugin_OLD"

    ren "%LocalAppData%\Microsoft\OneAuth" "OneAuth_OLD"

    ren "%LocalAppData%\Microsoft\TokenBroker" "TokenBroker_OLD"

    ren "%LocalAppData%\Microsoft\IdentityCache" "IdentityCache_OLD"

    ren "%AppData%\Microsoft\Teams" "Teams_OLD"

    reg delete "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Teams" /f

    shutdown -r -t 20

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