New Teams - How do you remove users from the "Pick an account" / Login screen?

Anonymous
2023-12-01T12:57:48+00:00

While testing "New Teams" I have noticed that the "Pick an account" / Login screen shows the previous users that have logged in, even if they have clicked "sign out".

When clicking on those users, it also logs them in without asking for a password.

After reading other posts here, I have tried deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Doing this has stopped the accounts from being logged in without a password, but the accounts still appear on the "Pick an account" / Login screen.

They do not show in classic teams or any other application and there are no additional accounts in the "Access Work and School" windows setting page.

I have also tried to fully remove and reinstall Teams but the accounts are still visible.

Does anyone have a solution for this?

Thanks

EDIT:

I have found a possible solution:

Delete:
%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache

Then restart the PC.

This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

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  1. Anonymous
    2025-03-17T17:47:50+00:00

    Ablyth wrote:

    I have found a possible solution:
    Delete:
    %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
    %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
    %LocalAppData%\Microsoft\OneAuth
    %LocalAppData%\Microsoft\TokenBroker
    %LocalAppData%\Microsoft\IdentityCache
    Then restart the PC.

    This worked. Thank you very much.

    If you want to script this, you can use the following:

    1. Texteditor -> New -> Save as "Del_MS_Acc_Cache.cmd".
    2. Input the following code and save again:

    rd /S /Q "%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe"
    rd /S /Q "%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy"
    rd /S /Q "%LocalAppData%\Microsoft\OneAuth"
    rd /S /Q "%LocalAppData%\Microsoft\TokenBroker"
    rd /S /Q "%LocalAppData%\Microsoft\IdentityCache"
    echo off

    1. Stop Microsoft related services e.g. Teams, OneDrive in the TaskManager.
    2. Right-click on your CMD and run it with Admin-rights.
    3. Restart.

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  2. Anonymous
    2025-02-16T12:26:29+00:00

    Only the %LocalAppData% solution works. The other answers are irrelevant (seem too obvious but they do not handle the issue). Thank you ablyth.

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  3. Anonymous
    2025-02-12T21:49:21+00:00

    This worked perfectly

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  4. Anonymous
    2023-12-14T15:08:14+00:00

    Hi, I tired this but when I restarted Teams the other accounts were still listed and it allowed me to login, do I need to logout of the PC, or close other apps like outlook/office/onedrive?

    EDIT: I tried logging out after renaming the folder, but it didn't work.

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  5. Anonymous
    2023-12-06T16:21:04+00:00

    That worked some times for me, other times I have needed to restart the PC, other times I needed to also fully reinstall the Teams app. Something is not working as expected. I hope this gets fixed soon. Nothing fully removed the accounts but at least it is not remembering the password after deleting and reinstalling.

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