New Teams - How do you remove users from the "Pick an account" / Login screen?

Anonymous
2023-12-01T12:57:48+00:00

While testing "New Teams" I have noticed that the "Pick an account" / Login screen shows the previous users that have logged in, even if they have clicked "sign out".

When clicking on those users, it also logs them in without asking for a password.

After reading other posts here, I have tried deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Doing this has stopped the accounts from being logged in without a password, but the accounts still appear on the "Pick an account" / Login screen.

They do not show in classic teams or any other application and there are no additional accounts in the "Access Work and School" windows setting page.

I have also tried to fully remove and reinstall Teams but the accounts are still visible.

Does anyone have a solution for this?

Thanks

EDIT:

I have found a possible solution:

Delete:
%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache

Then restart the PC.

This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

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  1. Anonymous
    2024-11-16T23:05:29+00:00

    deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

    And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    I have found a possible solution:

    Delete:
    %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
    %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
    %LocalAppData%\Microsoft\OneAuth
    %LocalAppData%\Microsoft\TokenBroker
    %LocalAppData%\Microsoft\IdentityCache

    Then restart the PC.

    This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

    Thank you! I was Finally able to get rid of that old outlook.com account that was causing problems in Teams.

    Great! Works for me!! Thank you

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  2. Anonymous
    2024-08-22T13:26:45+00:00

    I am having issues with removing an old University account that I signed in with on Microsoft Teams. It’s so frustrating that there isn’t a ‘remove’ option. I hope Microsoft resolve this as soon as possible.

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  3. Anonymous
    2024-04-01T16:15:27+00:00

    This worked for me in Win 11. Got to Installed Apps in Settings, select the Teams new app, go to "Advanced Options", select "Reset" under the "If this app still is not working right, reset it. The app's date will be deleted"

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  4. Anonymous
    2024-02-27T16:36:49+00:00

    There are 2 methods of signing into Teams. When you sign in with an account it asks "Allow my oranization to manage my device". If this is ticked then it adds the account to Windows - Settings->. With this option you can select "Disconnect" on the user and next time Teams trys to sign in it will ask for password.

    BUT if the user unticks "Allow my oranization to manage my device" or clicks "No, sign to this app only", there is no option to remove the account from the Application that I can see. So it auto signs in everytime, and there is no account under Emails & Accounts to disconnect!

    I have checked the registry and the account is not stored in the registry. But reset the Windows Profile for that user does clear the accouts from Teams, but is a bit of a faff to do everytime time!

    Clearing the folders outlined above in %LocalAppData% is global to profiles on the laptop, and removes the primary account your wish to use. And it made windows on the laptop unstable, as searching and task bar seemed to stop functioning. I have checked %AppData%\ROAMING on folders TokenBroker but it starts off with 54 files on a clean working profile and after siging into another account in Teams goes up to 108 files! So god knows what to delete there! IdentityCache folder contain a folder called "1" on a fresh profile but nothing changes after that when signing into another account in Teams!

    So I really don;t know where to go from here! Is Microsoft going to fix this?

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  5. Anonymous
    2023-12-15T17:00:34+00:00

    Thank you ablyth! I've been trying to fix this for weeks!

    I deleted all of the folders you had listed so I'm not sure which one did the trick.

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