New Teams - How do you remove users from the "Pick an account" / Login screen?

Anonymous
2023-12-01T12:57:48+00:00

While testing "New Teams" I have noticed that the "Pick an account" / Login screen shows the previous users that have logged in, even if they have clicked "sign out".

When clicking on those users, it also logs them in without asking for a password.

After reading other posts here, I have tried deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Doing this has stopped the accounts from being logged in without a password, but the accounts still appear on the "Pick an account" / Login screen.

They do not show in classic teams or any other application and there are no additional accounts in the "Access Work and School" windows setting page.

I have also tried to fully remove and reinstall Teams but the accounts are still visible.

Does anyone have a solution for this?

Thanks

EDIT:

I have found a possible solution:

Delete:
%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache

Then restart the PC.

This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

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  1. Anonymous
    2025-04-15T12:00:37+00:00

    Looks like nowadays in Microsoft works only diletants... Why users must run some scripts to delete ridiculous cache from their PC.

    One and only solution is: "Log out and forget"

    Privacy is all!

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  2. Anonymous
    2024-02-14T21:00:45+00:00

    This worked, and I tried all the other options

    Nick Phillips wrote a script above, and I just opened a Command Prompt (ran as Administrator), pasted the script in and rebooted, that other user was gone!

    TASKKILL /IM MS-Teams.exe /F

    ren "%LocalAppData%\Local\Microsoft\OneAuth\accounts" "accounts_old"

    ren "%LocalAppData%\Local\Packages\MSTeams_8wekyb3d8bbwe" "MSTeams_8wekyb3d8bbwe_OLD" /f /q

    ren "%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" "Microsoft.AAD.BrokerPlugin_OLD"

    ren "%LocalAppData%\Microsoft\OneAuth" "OneAuth_OLD"

    ren "%LocalAppData%\Microsoft\TokenBroker" "TokenBroker_OLD"

    ren "%LocalAppData%\Microsoft\IdentityCache" "IdentityCache_OLD"

    ren "%AppData%\Microsoft\Teams" "Teams_OLD"

    reg delete "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Teams" /f

    shutdown -r -t 20

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  3. Anonymous
    2023-12-22T21:48:43+00:00

    I usually don't like removing all folder content like this, but this was the only solution. Tried removing just %LocalAppData%\Microsoft\OneAuth just like @Kris MUNDORFF suggested but it didn't work. It must be some combination of files inside those folders... Microsoft could implement the context menu to "Forget this account" on the new teams.

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  4. Anonymous
    2024-02-27T11:21:19+00:00

    While testing "New Teams" I have noticed that the "Pick an account" / Login screen shows the previous users that have logged in, even if they have clicked "sign out".

    When clicking on those users, it also logs them in without asking for a password.

    After reading other posts here, I have tried deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

    And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    Doing this has stopped the accounts from being logged in without a password, but the accounts still appear on the "Pick an account" / Login screen.

    They do not show in classic teams or any other application and there are no additional accounts in the "Access Work and School" windows setting page.

    I have also tried to fully remove and reinstall Teams but the accounts are still visible.

    Does anyone have a solution for this?

    Thanks

    EDIT:

    I have found a possible solution:

    Delete:
    %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
    %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
    %LocalAppData%\Microsoft\OneAuth
    %LocalAppData%\Microsoft\TokenBroker
    %LocalAppData%\Microsoft\IdentityCache

    Then restart the PC.

    This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

    Unfortnatelly this removes the Azure login accounts too, so I when restart the laptop it thinks it needs setting up again.

    Just removing %LocalAppData%\Microsoft\OneAuth does nothing, as Teams recreates this folder from other sources.

    The New Teams however does not show logged in accont on another user profile, so I believe its profile related and deleteing folders in LocalAppData is not going to acheivet this?

    Thanks Nick

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  5. Anonymous
    2023-12-01T18:31:59+00:00

    Hello Ablyth,

    Thank you for the clarification.

    With you observation of the issue, we can agree that the issue is from the new teams app.

    Please note that there are known issues within the new Teams app and this could be part of them. Subsequent updates will work on the improvements.

    https://learn.microsoft.com/en-us/microsoftteams/new-teams-known-issues

    Regards.

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