New Teams - How do you remove users from the "Pick an account" / Login screen?

Anonymous
2023-12-01T12:57:48+00:00

While testing "New Teams" I have noticed that the "Pick an account" / Login screen shows the previous users that have logged in, even if they have clicked "sign out".

When clicking on those users, it also logs them in without asking for a password.

After reading other posts here, I have tried deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Doing this has stopped the accounts from being logged in without a password, but the accounts still appear on the "Pick an account" / Login screen.

They do not show in classic teams or any other application and there are no additional accounts in the "Access Work and School" windows setting page.

I have also tried to fully remove and reinstall Teams but the accounts are still visible.

Does anyone have a solution for this?

Thanks

EDIT:

I have found a possible solution:

Delete:
%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache

Then restart the PC.

This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

Microsoft Teams | Microsoft Teams for education | Sign up and Sign in | Switch between accounts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

99 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-06-25T14:54:01+00:00

    deleting the cache here: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

    And also deleting the data in this folder: %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    I have found a possible solution:

    Delete:
    %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
    %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
    %LocalAppData%\Microsoft\OneAuth
    %LocalAppData%\Microsoft\TokenBroker
    %LocalAppData%\Microsoft\IdentityCache

    Then restart the PC.

    This will sign out all Microsoft products but does remove the users from the login list and removed their login details, meaning a password is required to login to Teams.

    Thank you! I was Finally able to get rid of that old outlook.com account that was causing problems in Teams.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-06-22T03:01:59+00:00

    YOU'RE PERFECT MAN. THIS SOLUTION IS COMPLETELY WORKED! THANKS! IT WAS SO ANNOYING! THANKS! YOU SAVED MY LIFE

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-12-05T09:21:41+00:00

    Hi, I have tried it on both, a managed device and a personal laptop, the same issue happens on both.

    Was this answer helpful?

    0 comments
  4. EmilyS_726 29,000 Reputation points Volunteer Moderator
    2023-12-04T16:53:39+00:00

    Thank you.

    What is your computer's set up? Is it a device managed by your organization, or a personal device?

    Was this answer helpful?

    0 comments
  5. EmilyS_726 29,000 Reputation points Volunteer Moderator
    2023-12-04T13:25:23+00:00

    Can you share a screenshot of this particular step where it asks you to pick an account, just in case what you mentioned may not be what I have in mind. Thanks!

    Was this answer helpful?

    0 comments