No notification banner or sound on Microsoft Teams desktop app for Mac

Anonymous
2023-09-01T08:25:00+00:00

I use the Microsoft Teams desktop app on my Macbook. No matter what I do, I cannot get the app to play sound or show a banner for notifications in the app. This problem is being experienced by the other members of my team, who also use the desktop app on Mac.

I am using this version of Teams: Microsoft Teams Version 1.6.00.22155. It was last updated on 2023/08/17.

This is the OS that I’m using: macOS Ventura 13.5

I would love to include screenshots but Microsoft answers won’t upload my images! It says “upload failed” each time, without even partially uploading. Guess what - can’t find the solution to this on answers either. So, here is a written description of what I can see in my settings on the desktop app:

Under settings -> appearance and sound: "show message preview” and “play sound for incoming calls and notifications” are both toggled on.

Under settings -> appearance and sound -> chat: the options for @mention, @Everyone, Messages, and Likes and reactions are limited to “Banner and feed”, “Banner” or “none”. There are no options for sound.

I tried looking at teams.microsoft.com in my browser (Chrome for Mac) to see if I got different settings options there but they look exactly the same as the options on the desktop app.

The banners don’t show up at all and it seems that though I should be receiving sound on notifications, I can’t actually receive that sound? Which is very frustrating. I have a second screen that I work on everyday, so sound is the notification setting that I am most reliant on - if I’m not looking at my laptop screen and don’t see a banner, the notification sound is critical (assuming that the banners for notifications begin to appear, which they currently don't).

I have tried finding a solution to this online and I am having no joy. Please can someone assist me. Also, let me know if you can figure out why I can’t upload screenshots - I tried two different browsers and hard refreshed multiple times. I used different image extensions (.png and .jpg). I then gave up.

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Anonymous
2023-09-01T12:54:49+00:00

Okay well this is embarrassing. It’s a very simple solution.

For all your Mac users, Apple has decided that no app will determine the notification settings. Here’s what you do to fix those settings:

Open your System settings, identified by the cog icon.

System settings -> notifications -> Microsoft Teams

Toggle “Allow notifications” to on.

That’s it. That’s what worked for me. Currently very glad I did not use my name when posting this question.

Hope this helps.

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  1. Anonymous
    2023-12-22T13:28:30+00:00

    I've toggled it on/off/on, restarted Teams etc and it still doesn't show notifications. Back with Classic Teams until this is fixed.

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    6 people found this answer helpful.
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  2. Anonymous
    2024-01-03T16:32:07+00:00

    I was having the same issue - no notification updates would return me to getting sounds or banner notifications on my Mac.

    However, I realized I had a "focus" turned on on my iPhone & my MacBook, once I turned both focuses off, I started getting sound alerts & banner alerts again. Try this, really hoping this helps everyone that is still saying the Apple notifications still didn't fix their Teams alert issues!

    Was this answer helpful?

    20+ people found this answer helpful.
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  3. Anonymous
    2024-01-03T16:32:36+00:00

    I was having the same issue - no notification updates would return me to getting sounds or banner notifications on my Mac.

    However, I realized I had a "focus" turned on on my iPhone & my MacBook, once I turned both focuses off, I started getting sound alerts & banner alerts again. Try this, really hoping this helps everyone that is still saying the Apple notifications still didn't fix their Teams alert issues!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2024-01-03T16:32:53+00:00

    I was having the same issue - no notification updates would return me to getting sounds or banner notifications on my Mac.

    However, I realized I had a "focus" turned on on my iPhone & my MacBook, once I turned both focuses off, I started getting sound alerts & banner alerts again. Try this, really hoping this helps everyone that is still saying the Apple notifications still didn't fix their Teams alert issues!

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments