No notification banner or sound on Microsoft Teams desktop app for Mac

Anonymous

I use the Microsoft Teams desktop app on my Macbook. No matter what I do, I cannot get the app to play sound or show a banner for notifications in the app. This problem is being experienced by the other members of my team, who also use the desktop app on Mac.

I am using this version of Teams: Microsoft Teams Version 1.6.00.22155. It was last updated on 2023/08/17.

This is the OS that I’m using: macOS Ventura 13.5

I would love to include screenshots but Microsoft answers won’t upload my images! It says “upload failed” each time, without even partially uploading. Guess what - can’t find the solution to this on answers either. So, here is a written description of what I can see in my settings on the desktop app:

Under settings -> appearance and sound: "show message preview” and “play sound for incoming calls and notifications” are both toggled on.

Under settings -> appearance and sound -> chat: the options for @mention, @Everyone, Messages, and Likes and reactions are limited to “Banner and feed”, “Banner” or “none”. There are no options for sound.

I tried looking at teams.microsoft.com in my browser (Chrome for Mac) to see if I got different settings options there but they look exactly the same as the options on the desktop app.

The banners don’t show up at all and it seems that though I should be receiving sound on notifications, I can’t actually receive that sound? Which is very frustrating. I have a second screen that I work on everyday, so sound is the notification setting that I am most reliant on - if I’m not looking at my laptop screen and don’t see a banner, the notification sound is critical (assuming that the banners for notifications begin to appear, which they currently don't).

I have tried finding a solution to this online and I am having no joy. Please can someone assist me. Also, let me know if you can figure out why I can’t upload screenshots - I tried two different browsers and hard refreshed multiple times. I used different image extensions (.png and .jpg). I then gave up.

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Answer accepted by question author

Anonymous

Okay well this is embarrassing. It’s a very simple solution.

For all your Mac users, Apple has decided that no app will determine the notification settings. Here’s what you do to fix those settings:

Open your System settings, identified by the cog icon.

System settings -> notifications -> Microsoft Teams

Toggle “Allow notifications” to on.

That’s it. That’s what worked for me. Currently very glad I did not use my name when posting this question.

Hope this helps.

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56 additional answers

Anonymous

2024-04-01T15:42:24+00:00

Thanks for the solution!

And there's no reason for you to be embarrassed about it. This is absolutely APPLE's FAULT.

I have missed important messages while sitting on the laptop because of this. (And my co workers may have thought I am irresponsible and not checking messages during office hours!)

Thanks again!
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Anonymous

2024-04-03T08:57:02+00:00

I have this problem, no call notification, I don't have any focus mode, I have notifications enabled both in teams and in System Settings, I get notifications just not incoming calls or that a meeting has started. I completely removed Teams (including all the hidden files/services) and then reinstalled it, it worked for a while but now it doesn't work anymore... I miss slack, but unfortunately my work chose Teams, and in this regard Teams is vastly inferior to Slack. At least I get the notifications there.
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Anonymous

2024-04-11T10:05:38+00:00

I Have the same problem
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Anonymous

2024-04-23T17:37:18+00:00

Same problem for me.
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