No notification banner or sound on Microsoft Teams desktop app for Mac

Anonymous
2023-09-01T08:25:00+00:00

I use the Microsoft Teams desktop app on my Macbook. No matter what I do, I cannot get the app to play sound or show a banner for notifications in the app. This problem is being experienced by the other members of my team, who also use the desktop app on Mac.

I am using this version of Teams: Microsoft Teams Version 1.6.00.22155. It was last updated on 2023/08/17.

This is the OS that I’m using: macOS Ventura 13.5

I would love to include screenshots but Microsoft answers won’t upload my images! It says “upload failed” each time, without even partially uploading. Guess what - can’t find the solution to this on answers either. So, here is a written description of what I can see in my settings on the desktop app:

Under settings -> appearance and sound: "show message preview” and “play sound for incoming calls and notifications” are both toggled on.

Under settings -> appearance and sound -> chat: the options for @mention, @Everyone, Messages, and Likes and reactions are limited to “Banner and feed”, “Banner” or “none”. There are no options for sound.

I tried looking at teams.microsoft.com in my browser (Chrome for Mac) to see if I got different settings options there but they look exactly the same as the options on the desktop app.

The banners don’t show up at all and it seems that though I should be receiving sound on notifications, I can’t actually receive that sound? Which is very frustrating. I have a second screen that I work on everyday, so sound is the notification setting that I am most reliant on - if I’m not looking at my laptop screen and don’t see a banner, the notification sound is critical (assuming that the banners for notifications begin to appear, which they currently don't).

I have tried finding a solution to this online and I am having no joy. Please can someone assist me. Also, let me know if you can figure out why I can’t upload screenshots - I tried two different browsers and hard refreshed multiple times. I used different image extensions (.png and .jpg). I then gave up.

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Anonymous
2023-09-01T12:54:49+00:00

Okay well this is embarrassing. It’s a very simple solution.

For all your Mac users, Apple has decided that no app will determine the notification settings. Here’s what you do to fix those settings:

Open your System settings, identified by the cog icon.

System settings -> notifications -> Microsoft Teams

Toggle “Allow notifications” to on.

That’s it. That’s what worked for me. Currently very glad I did not use my name when posting this question.

Hope this helps.

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  1. Anonymous
    2024-03-14T09:53:57+00:00

    Ahhh sounds familiar, I was setting Teams and Outlook to notify me and nothing was happening. The IT team was going blue in the face trying to understand why this was not working if everything was switched on???

    Then we discovered 'Focus' was the issue and it was blocking any app that was not deliberately specified and allowed by the user.

    On my macs I had focus set to personal (my only focus mode btw), and unknowingly this mode did not allow some apps to notify me unless they were explicitly added to the list of trusted apps.

    You need to modify your focus mode by adjusting 'Focus Settings'

    Then set 'allowed apps' to include your app so it can be allowed to make on screen notifications and make noise (Outlook or Teams for example).

    Never had to do this before so this is obviously a new thing - I find it annoying to be honest. It should just work if there is only one focus mode defined.

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  2. Anonymous
    2024-03-13T14:13:19+00:00

    I had the same issue, but finally found a solution for it. Here's what worked for me:

    • Click on apple logo on the left top corner
    • Click on system settings
    • Click on Notifications on the left panel
    • Select Microsoft Team from the list of applications

    - Select "Off" for 'Notification grouping' option

    Hope this helps!

    Cheers!

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  3. Anonymous
    2024-01-26T15:42:35+00:00

    Same for me, this solved the issue, once I triple-checked the notifications, I added the application to my "Work" Focus, and I got notifications.

    Thank you everyone.

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  4. Anonymous
    2024-01-04T23:00:32+00:00

    Hello,

    I did this, but am still experiencing no sound. I have done this on both app and system settings and am at a loss.

    Thanks

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