No notification banner or sound on Microsoft Teams desktop app for Mac

Anonymous
2023-09-01T08:25:00+00:00

I use the Microsoft Teams desktop app on my Macbook. No matter what I do, I cannot get the app to play sound or show a banner for notifications in the app. This problem is being experienced by the other members of my team, who also use the desktop app on Mac.

I am using this version of Teams: Microsoft Teams Version 1.6.00.22155. It was last updated on 2023/08/17.

This is the OS that I’m using: macOS Ventura 13.5

I would love to include screenshots but Microsoft answers won’t upload my images! It says “upload failed” each time, without even partially uploading. Guess what - can’t find the solution to this on answers either. So, here is a written description of what I can see in my settings on the desktop app:

Under settings -> appearance and sound: "show message preview” and “play sound for incoming calls and notifications” are both toggled on.

Under settings -> appearance and sound -> chat: the options for @mention, @Everyone, Messages, and Likes and reactions are limited to “Banner and feed”, “Banner” or “none”. There are no options for sound.

I tried looking at teams.microsoft.com in my browser (Chrome for Mac) to see if I got different settings options there but they look exactly the same as the options on the desktop app.

The banners don’t show up at all and it seems that though I should be receiving sound on notifications, I can’t actually receive that sound? Which is very frustrating. I have a second screen that I work on everyday, so sound is the notification setting that I am most reliant on - if I’m not looking at my laptop screen and don’t see a banner, the notification sound is critical (assuming that the banners for notifications begin to appear, which they currently don't).

I have tried finding a solution to this online and I am having no joy. Please can someone assist me. Also, let me know if you can figure out why I can’t upload screenshots - I tried two different browsers and hard refreshed multiple times. I used different image extensions (.png and .jpg). I then gave up.

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Anonymous
2023-09-01T12:54:49+00:00

Okay well this is embarrassing. It’s a very simple solution.

For all your Mac users, Apple has decided that no app will determine the notification settings. Here’s what you do to fix those settings:

Open your System settings, identified by the cog icon.

System settings -> notifications -> Microsoft Teams

Toggle “Allow notifications” to on.

That’s it. That’s what worked for me. Currently very glad I did not use my name when posting this question.

Hope this helps.

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  1. Anonymous
    2023-12-21T23:49:56+00:00

    I am also having this issue. Recently updated to the new teams on my iMac, notification toggle is ON, and still do not receive any form of notification. Seems to be an in-app problem, not mac. I still get notified on my iPhone though.

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  2. Anonymous
    2023-10-24T16:56:40+00:00

    Is it possible to have the new Teams sound instead of the MacOS sound? There's no longer an option to switch to old-style Teams sound notifications. It uses MacOS notifications only, which unfortunately doesn't let you customize the sound of the notifications

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  3. Anonymous
    2024-04-26T14:18:58+00:00

    Hi!! I have been having the same issue for a few weeks now and I FINALLY figured out something that worked for me.

    A couple things you should check - is your laptop on do not disturb? If so, make sure to turn it off. Also, check your focus settings on your Mac. This is related to do not disturb. Go to system settings, go to focus, and add microsoft teams as an app that can send notifications through do not disturb.

    After I went through that, I was finally getting banners, but still no sound. I then went into my teams setting and toggled off "use teams sound for notifications instead of macOS alert sound" just to see if that would do anything. And it finally worked!!!!!

    Hopefully, you were having a similar to issue to me and this works for you as well.

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  4. Anonymous
    2023-12-21T17:31:54+00:00

    All my settings are correct, still I am not getting any teams messages notification

    Same for me. Nothing even though all settings in both the "New" Teams app and System Settings are turned ON.

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